Receptionist Team Leader

Elissa Graff

Brooklyn NY ***** / 718-***-**** / ************@*****.*** /

https://www.linkedin.com/in/elissa-graff/

EDUCATION:

Baruch College / CUNY / New York, NY

Bachelor of Arts, Political Science, Philosophy June 2020

GPA: 3.7 / Major GPA: 3.9 / Graduated in 3 years

SKILLS & LANGUAGES:

●Technical: MS Excel, MS Word, MS Outlook, MS PowerPoint

●Soft: excellent verbal and written communication skills, strategic and creative thinking, ability to work effectively within a team, leadership, initiative, problem solving, adaptability, attention to detail

●Languages: Russian

WORK EXPERIENCE:

Caregiver – Five Star, New York, NY February 2021 – Present

●Maintaining a safe environment by following safety procedures and using safety equipment while caring for a child with special needs

●Providing emotional support by listening to concerns and problems, helping them understand their feelings, and teaching them how to handle difficult situations

●Mediated the relationship between maternal education and later child language skills

●Accompanying the child to doctor’s appointments and other medical facilities for checkups and treatment

●Participate in required trainings and meetings

●Participate in Family Team Meetings to discuss the goals and progress of the individual being served

●Work with the family to develop individual goals

Receptionist – Midwood Medical PC, New York, NY March 2019 – February 2021

●Multitasked a variety of administrative duties in a fast paced environment

●Determined needs of 40+ visitors connecting with correct personnel

●Verified identity and documentation of 100+ daily guests

●Answer approximately 5-+ calls daily to collect information and collect customer needs

●Received and greet patients as a first point of contact

Caregiver – Braverhood, New York, NY September 2016 - February 2019

●Fostered safe and loving environment for a child with special needs

●Prepared healthy snacks and meals according to individual needs

●Tutored and assisted with assignments for science, math, reading, art and history

●Carefully followed parents instructions regarding all aspects of children’s care

●Engaged in activities that helped a child to develop physically and mentally

VOLUNTEER/LEADERSHIP EXPERIENCE

Varsity Tennis Player – Baruch College, New York, NY March 2019 – May 2020

●Participated in NCAA and CUNY tennis tournaments

●Maintained a GPA of 3.0 to meet academic requirements

SAT Tutor – New York Cares, New York, NY October 2018 – May 2019

●Tutored over 20 high-school students in the span of 7 months

●Successfully increased the average SAT score of students by 100 points

Team Leader – Fanteca and Manteca Project, New York, NY February 2018 – March 2018

●Recruited over 200 participants and conducted in-depth surveys of Heroin users the ages 18+

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