Service Representative Customer

Tejeshwar Singh

*************@*****.*** 905-***-****

Canadore College April 2022

Diploma in Computer Networking Mississauga, ON

Relevant Courses: Microsoft office, Network diagnosis etc.

Carrier institute of computer technology March 2019

Diploma in Computer technician India-Punjab

SKILLS, CERTIFICATIONS & TRAINING

Software & Tools: SAP, Microsoft Suite (Excel, Access, Word, PowerPoint).

Strengths: Reliable, energetic, organized, motivated and resourceful customer service professional with ability to manage time and apply organizational skills in work environment. Easy to approach and interact in a professional manner with customers and employees alike. Resolving customer complaints and promoting conflict resolution.

Excellent communicator, Self-motivated, Detail-oriented, Analytical thinker, Strong Business Acumen, Adaptable, Self-starter, goal-oriented.

Certificates: Logistic management, Supply Chain Operations.

Work Experiences

Customer Service Representative July 2022-Jan 2023

Harry Rosen, Mississauga, ON

Fast-paced days full of problem-solving and connecting with customers by phone via inbound calls

Providing exceptional service to our Clients and our Associates at our Cash Desk

Performing daily cash handling functions including opening/closing registers and processing all sales transactions

Bagging and tissuing purchased product on behalf of customers

Answering store phones

Maintaining the Service desk

Assisting clients who have purchased on-line but are picking up products in-store

Security Guard February 2022- July 2022

Security, Ontario, Canada

Dedicated, loyal, disciplined, and punctual with unblemished record of service

Have knowledge of Fire Safety plan and emergency evacuation procedures.

Efficient in Daily report writing.

Condo Security in Residential Areas, taking care of Parcels, receiving phone calls and so on.

Event Security on events, taking care of the places from unauthorized access.

Escort Security where I must provide security to people’s accommodation.

Work as concierge security

Harvey’s October 2021 – February 2022

Supervisor Brampton, ON, Canada

●Organized workflow and ensured that employees understand their duties or delegated tasks.

●Received complaints and resolved problems.

●Ensure food service and quality control

●Prepared and submitted performance reports to the manager.

●Ensured customer satisfaction and maintained timekeeping and personnel records.

Team Lead & Night Supervisor, QRC Logistics

April 2021 – October 2021

Brampton, ON, Canada

●Work at Microsoft office to create Excel sheets for clients

●Receiving shipments of materials, and examining deliveries to ensure accurate quantities, quality, and specifications.

●Following established guidelines, instructions, policies, and procedures.

●Maintained a fleet of lumpers and general laborers in Bauer and retail sector

●Managed itinerary with night dispatch for Bath & Body Works, Journeys, Victoria Secret and Bauer Hockey

●Ensured a smooth workflow of the Ecommerce orders working with the Ontario Distribution Retail Specialists and Improved the supply chain.

McDonalds Nov 2020 – April 2021 Crew member - Vaughan, ON L4K 5R3, Canada

Provided excellent customer service by greeting customers and ensured orders were fulfilled properly.

Maintained quick pace of service, especially during peak times to ensure customer satisfaction.

Prepared food by following restaurant health and safety standards and procedures.

Kept the equipment and utensils clean and maintained sanitation of the food preparation area.

LANGUAGE COMPETENCIES

Punjabi: native language

English: fluent (speaking, reading, writing) (IELTS- 7.0 bands)

Hindi: fluent (speaking, reading, writing)

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