Customer Support Senior Specialist

CHRISTOPHER R. BOCK

** ****** ** **

Mableton, Georgia 30126

EMAIL

adv53v@r.postjobfree.com

TELEPHONE

678-***-****

Summary

An experienced, focused and customer oriented Senior System Engineer Level III with excellent

communication skills and the ability to investigate with resolving Server Operations, Application

Support, Networking Support, and Company Web sites in the Technology Enterprises Department.

Demonstrated abilities in working with daily problems to resolving issues in hardware replacement,

software deployments, and Monitoring Department Applications.

* Written & Oral Communions

* Operations Management

* Hardware Maintenance

* Off-Shore issues with a Citrix platform

* Customer Services

* Troubleshooting

* Alert Monitoring

* Recycling Server

Services

TECHNICAL EXPERIENCE

HARDWARE

Laptop Computers, Network Servers (Windows & Unix), F5 servers, IBM Mainframe S390, AS 400 Mid-

Range System, Xerox Printers.

Software

Microsoft Outlook, Microsoft Teams, Microsoft Excel, Putty, Terminal Services, Control-M, IMVR

Interactive, Application Products (CRU

Java Report Server, Telematics, CRU, Rules Frameworks, BatchR3(Portal), Elastic Search, Coplogic, IDS

[login] and IDS [underwriting portal], Datadog, Pager Duty, Github/ Gitlab Kibana(NCF/VIN/DNB - third party connection), MobaXterm, Ticketing Systems (Tiger, ISIT, Jira)

OPERATION SYSTEMS

Microsoft Windows 11, Linux/Unix Environment

PROFESSIONAL EXPERIENCE

System Engineer III

LexisNexis Risk Solutions, Alpharetta, GA

2014 - 2022

Actively with customer support, monitoring, deployments, researching problems and providing

analysis. Reviewing processing logs for any under defining errors on Production & DR System

environments for resolutions in the Insurance Division, Production Application Support in Linux\Unix,

IMVR interface with internal and external customer support. Assigning and completing Sprint Project

every two weeks.

* Keepass Tool Access for Servers

* Supporting all Insurance Environment

* Linux\Unix Patching Bridge Support for Servers

* Monitoring deployments and error researching

* Communicating with staff members through Microsoft Teams

* Kibana, BatchR3(Portal), Control-M, Internal ISIT, Jira,

* tickets, and TSS IMVR Monitoring in Production

Environment for any errors conditions.

Senior Specialist

New York Life Insurance Company, Alpharetta, GA

2000 - 2013

Monitored the availability of the Production Environment and Online Application for the Company

within Service Level Agreements parameters. Ensured that procedures and guidelines for problem

resolution was followed. Supported weekend processing, changes and maintenance, and oversaw

production processing. Coordinated problem resolutions with users, monitored network, system,

application problems, and escalations to completion.

* Monitored hardware and software platforms for the company, ensuring system uptime, performance

and availability for service levels on all production systems

* Provided monitoring and support for Distributed Servers and Application Infrastructure, including INET application, resolving server issues, application problems, and customer reported issues.

* Collaborated with vender's and other support groups to identify solutions for challenging issues.

* Utilized performance and monitoring tools to ensure maximum reliability, system availability of systems and technologies in the corrupting platform environment

* Maintained and updated departmental documentation, including standard operating procedures to ensure operational efficiencies and consistency in correcting problems.

Technical Operator

Guardian Insurance, Lehigh Valley, PA

1999 - 2000

Operated IBM Mainframe system, scheduling and running jobs for the Corporation. Provided continues analysis of CA7 Operation System, CICS, and Network activity/performance. Transmitted

data and incorporated information from outside companies to complete job processing.

* Monitored system activity and provided correct responses to system software and networking/hardware Action messages ensuring timely completions of critical batch processing jobs.

EDUCATION

DeVry University, Atlanta, GA

DeSales University, Center Valley, PA

Northampton Community College, Bethlehem, PA

PROFESSIONAL DEVELOPMENT

Ansible Training Courses

Azure Fundamentals Courses

Github\Gitlab Fundamentals Courses

Global Knowledge IT Courses

Red Hat System Administration Courses

Understanding Networking Fundamentals Courses

Configuring, Managing and Maintaining Windows Servers Level 4 Security Awareness Certification Yellow & Green Levels

(replace drives)

Contact this candidate