Telecommunications Engineer Electronic Technician

Gregory Calvert

Homewood, IL

708-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Telecommunications Engineer with over 20 years of extensive background in telephony and data systems. Major strengths includes Installing and maintaining digital and VOIP PBX’s, telephony protocols (SIP, MGCP, H.323) voicemail systems, Voice recording platforms, PC networking and IP networks. Incredibly hardworking and dedicated employee who works well both independently as well as part of a team, looking to continuously learn and accept new challenges.

SKILLS

Trader Voice Phone systems, Cisco Call Manager, VOIP equipment, Voice Recording systems, Analog and Digital Voice circuits, Knowledgeable in technology services ITIL (IT infrastructure Library) methodologies.

WORK HISTORY

National Able Network, Chicago, IL

Training Program working on-site at Chicago Vet Center (February 2019 to present)

Duties includes:

Greeting Veterans when they arrive into the office.

Answering phones calls and taking messages for the counselors when needed.

Assisting Veteran Service officers with processing paperwork, faxing,copies, etc.

Scheduling and maintaining appointments for the Veterans to met with the VSO’s

Assist the director and counselors with mailing and copying needs.

SOCIETE GENERALE, Chicago, IL

Telecommunications Engineer (1995 – 2017)

Provide technical support or training to staff and customers regarding telecommunications equipment.

Provide telecommunications support for financial brokers and sales associates both at the front office and financial floors (CBOT, CME, CBOE).

Researched and recommended network and data communications hardware and software.

Performed day-to-day monitoring, management, administration and support of alarm systems.

Identified poor quality lines and underutilized circuits.

Installed, maintained and supported VOIP applications, including voice/data applications.

Maintained appropriate environmental conditions in telephone equipment rooms.

Work closely with network administrators and server engineers to ensure quality service.

Fimat Futures – Chicago, IL

Telecommunications Engineer, 1994 – 1995

Installed, maintained and supported voice/data applications

Performed telecommunications and networking business evaluations.

Identified service improvement opportunities.

Identified poor quality lines and underutilized circuits.

Maintained documentation for all telecommunications systems.

Provide technical support or training to staff or customers regarding telecommunications equipment.

TRT/IDB – Chicago, IL

Telecommunications Technician, 1987 – 1994

Installed and maintain Exchange floor voice and data circuits.

Troubleshoot analog and digital voice circuits with Telecom carriers.

EDUCATION

DeVry University - Villa Park IL

Electronic Technician

CERTIFICATIONS

Cisco CCNA training

Nortel/Meridian PBX training

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