Service Representative Support Specialist

VJ

VLADIMYR JOSEPH

**************@*****.*** 305-***-**** Miami, FL 33127

Are you looking for a Customer Support Specialist who is both knowledgeable and hardworking? Look no further! I am an expert in addressing diverse customer concerns using my personal expertise and scripts. I am also a self-motivated individual who can source and implement solutions independently. My conflict mediation and multitasking abilities allow me to excel in stressful situations. As an accommodating Customer Support Specialist, I have a documented history of exceeding customer and patron expectations. I remain calm and composed in high-pressure situations, reducing customer dissatisfaction through acknowledgement, decisive communication, and focused solutions. With my expertise in finding win-win solutions, I can help your company grow and thrive. Account Management

Membership Renewals

Call Center Operations

Responding to Difficult Customers

Customer Account Management

Data Entry and Maintenance

Transaction Processing

Building Customer Trust and Loyalty

Verbal and Written Communication

Process Improvement

ATT&T Orlando, FL

Call Center Customer Service

Representative

06/2017 - 11/2022

As a highly skilled customer service representative, I have a proven track record of providing exceptional service to customers. I have the ability to answer and screen a high volume of calls daily using call management systems and web-based communications. My excellent communication skills have enabled me to resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Additionally, I have the experience of handling escalated customer service concerns, which has helped me preserve customer satisfaction and maintain long-term business relationships. I am confident that my expertise and customer-focused mindset will make a valuable contribution to any organization.

Delta Five Security Tampa, FL

Security Supervisor

05/2013 - 07/2016

I am an experienced security professional with a proven track record of providing top-notch security services. I have recorded required data for incident reports and files, supervised property entrances and exits, and monitored employee safety. As a team leader, I have provided security team leadership and contributed to on-call duties. I have secured premises and personnel by patrolling property and monitoring surveillance cameras. Additionally, I have monitored the entire facility using CCTV while simultaneously performing dispatch duties. My excellent communication skills and attention to detail enable me to consistently deliver quality results. I am confident that my expertise and experience make me a valuable asset to any security team.

Summary

Skills

Experience

Education and Training

Miami Dade College Miami, FL

Associate of Business Administration in Business Administration And Management 03/2004

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