Scrum Master Jsu

Jelani Williams Sr. Jira Administrator/Developer

Chicago, IL Atlassian Administrator

Phone: 815-***-**** Sr Scrum Master IT Admin

Email: ****************@*****.***

Work Experience

Sr. Jira Administrator

Silicon Valley Bank - Remote

January 2023 to Current

• Created Custom workflows, custom screens and custom fields on JIRA

• Having good administration experience in maintaining Atlassian products like JIRA, Confluence, Fisheye etc.

• Used Bamboo for CI/CD server developed by Atlassian.

• Migrated other ticket management tools to Jira server version

• Imported execution result by creating a JSON file with execution status

• Upgraded JIRA & Fisheye to latest versions, to keep up to date

• Created test in Jira using Zephyr

• Used plugins like Eazybi, Tempo for Jira, Arsenal data plane, Script Runner, Exalate, JSU, Profiled, Team calendar for Confluence etc.

• Upgraded system software and hardware components as required to meet business needs; coordinated backups, ensured upgrades were occurring in accordance with established company Standards.

• Created Dashboards, Scrum & Kanban boards Provided End- User training on JIRA Suite and documentation

• Handled several projects go-live deployment/upgrade activities

• Created new permission scheme so end users only see the projects they need to see.

• Experience configuring and maintaining application links between JIRA,

• Confluence, Bitbucket, Bamboo as well as other applications

• Experience with creating scripts using java

• Experience in tuning a JVM

• Experience with general Linux administration

• Jira System administration and Project level administration experience Sr. Jira Administrator/Developer

Verizon - Remote

May 2022 - January 2023 Contract

• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.

• Upgraded JIRA & ServiceDesk to latest versions, to keep up to date

• Created Custom workflows, custom screens and custom fields on JIRA

• Having good administration experience in maintaining Atlassian products like

• JIRA, Confluence, Fisheye etc.

• Used Bamboo for CI/CD server developed by Atlassian.

• Provide user management, training and support for Jira/Confluence to team as needed

• Migrated other ticket management tools to Jira server version

• Integrated Crucible with source control tools, such as Git.

• Create/maintain confluence spaces and permission schemes

• Used plugins like Eazybi, Tempo for Jira, Arsenal data plane, Script Runner,

• Exalate, JSU, Profiled, Team calendar for Confluence etc.

• Worked on Confluence, Bit bucket, Bamboo, and Stash,

• Used Post functions, Conditions and Validators for workflow

• Lead upgrade testing to make sure new versions of Jira/Confluence and plugins can be successfully deployed to production

• Created Dashboards, Scrum & Kanban boards Provided End- User training on JIRA Suite and documentation

• Handled several projects go-live deployment/upgrade activities

• Develop & maintain custom JIRA workflows based upon business requirements

• Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project-by-project basis

• Administration of Atlassian Add-ons and 3rd party integrations, plugins, and extensions

• Troubleshoot issues with Jira/Confluence and apply fixes as needed

• Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk.

• Experience in software configuration management (SCM) like Svn, Git, Perforce

• CVS and VSS

• Implemented continuous build and continuous integration/deployment process using tools like Jenkins and bamboo and Created test in Jira using Zephyr

• Used Zephyr for testing metrics on the testing activities throughout every project.

• Used Zephyr Visualize all test executions by story, link features between the

• Test Cycles and Sprints, and track status and quality metrics with burn down charts and test boards.

• Used Zephyr for Integration of agile boards with test boards Atlassian Administrator

DocuSign - Remote

January 2022 to May 2022

• Primary contact for Atlassian Tools such as Jira and Confluence for 4500+ users.

• Understand and apply best practices for Jira and Confluence in a multi node data center environment.

• Setup Scrum and Kanban boards for development teams based on specific needs.

• Coach teams and provide training on agile practices and methodologies.

• Setup and maintain integrations with other internal tools, such as Miro, Salesforce, and Github

• Build complex workflows with custom post functions and automation

• Efficiently leverage Adaptavist Script-runner and groovy scripting to further enable custom features, automation, and integration

• Facilitate and manage migrations and merges of Atlassian environments

• Meet stakeholders to gather requirements and advise on best practices

• Create and maintain documentation for technical and non technical users

• Build complex filters and generate metrics using JQL (Jira Query Language)

• Build out complex reporting and dashboards using eazyBi and built in reporting tools

• Plan, support, and manage Jira and Confluence upgrades Sr. Jira Administrator/Developer

Delta Airlines - Chicago,IL/Remote

August 2018 to December 2021

• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.

• Experience in complete Software Development Life-Cycle (SDLC) process with expertise in Planning, Reviewing Specification, Documentation, Scheduling, Design,

• Development, Testing, Implementation and Maintenance of Applications

• Installing and setting up Jira for specific project/Scrum Project

• Upgraded JIRA to latest versions, to keep up to date

• Troubleshoot Confluence issues and report on progress towards resolution

• Design, setup and maintain workflows in Confluence

• Migrated SharePoint to Confluence

• Uses Script Runner to keep up with our scripts (Edit or Adjust current scripts) and directories in Jira.

• Migrated other ticket management tools to Jira server version.

• Migrated h2/Postgres/oracle db. to MySQL database for Jira/confluence server

• Implemented SAFE Methodology within JIRA.

• Creating new users in Jira and giving the required permissions as per the role in the company. Used Active directory and crowd to facilitate Single sign on (SSO) such as Ping and OKTA

• Customizing the Dashboard as per the requirements of Project managers.

• Used Zephyr for Create, view, edit, clone and execute tests

• Used the Xray JSON format I have successfully uploaded execution results for existing tests

• Created Custom workflows, custom screens and custom fields on JIRA

• Created events, email notification schemes and assigned project roles on JIRA

• Provided End- User training on JIRA Suite and documentation.

• Created a step-by-step guide to create a project in JIRA.

• Mentored several users in the use/functionality of JIRA/JIRA AGILE.

• Created reports using Advanced JQL and using Add-ons Such as EasyBI and Data plane reports.

• Used plugins like Eazybi, Tempo for Jira, Arsenal data plane, Script Runner,

• Exalate, JSU, Profiled, Team calendar for Confluence etc.

• Used Zephyr to Link test cases to user stories, tasks, requirements, bugs

• Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA server’s configuration

• Setup JIRA "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

• Installed and managed plugins for Jira and confluence in production environment and installed and Managed JIRA Add-ons.

• Worked with JIRA Service Desk to set up service desk, create service desk request types, and make queues for service desk teams.

• Installed and upgraded JIRA in production to keep up to date.

• Created new permission scheme so end users only see the projects they need to see.

IT Admin/Jira Admin

Comerica Bank - Chicago, IL

August 2017 to August 2018

• Facilitate contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings

• Facilitate contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using the Kanban Method

• Facilitate and participate in scaled events, including cross-team planning, delivery synchronization, and systems-level inspect & adapt.

• Contribute to establishing the Sprint Goal; monitor Sprint Progress; resolve and remove impediments to Sprint Workflow; drive In-Progress items to Done by collaborating with the Developers.

• Work with the team and Product Owner/Managers to maintain a healthy backlog and rolling short and mid-term planning for upcoming releases

• Engage the organization to remove impediments to the team's ability to perform by working closely with the team and stakeholders, including product owners/managers, leadership, and other teams

• Facilitate cross-team orchestration, tracking and following up with internal and external dependencies

• Works with team to co-create and refine team working agreement, definition of

"ready", and definition of "done"

• Collect and share transparent team metrics with teams, recommend new metrics for the team's context, and foster continuous improvement conversations using metrics

• Analyze, organize, and document the requirement; Create use-cases, BRD, spreadsheets.

• Technical decisions necessary to implement the software are taken. BA would bring the technical experts and business users to iron out the details.

• Explain the requirement to the technical team. Clarify doubts and ensure they fully understand the business requirements they are coding

• Provide the user acceptance criteria and work with developers and testers to ensure that all the criteria met. The criteria help to ensure that the coded solution traces back successfully to all the original requirements.

• Present project to the client and gain acceptance; Create user-training manuals; Capture fixes for future versions of s/w solution.

• Encourages brainstorming, creative thinking, open minds, equal voice and perspective sharing. Encourages the team to be confident and courageous, thinking outside the box.

• Environment Scope: Azure DevOps, Jira, SharePoint, Kanban Board, Excel, Power BI, Slack, Business Integration, Team Collaborations, Scrum of Scrum, Scaled Agile, Scrum Practices, Waterfall

Sr Scrum Master/Jira Admin

JOHNSON & JOHNSON SERVICES - Chicago, IL

Intern 2017

• Achieve Agile transformation by implementing the following in an ERP/ SAP, Lasik

• Device and Data Migration Project.

• Leading Multiple SAP platform teams, local and distributed to build new solutions, Implement new functionalities and Data migration test.

• Work as a Scrum Master for Team, product owner and Business.

• Coach new team members on Jira and confluence usage.

• Create and use dashboard gadgets for daily progress tracker.

• Mentor business focused team on consistent Agile values and Scrum Practices in a fast-paced environment.

• Facilitate practical goal oriented and interactive scrum ceremonies including

• Sprint planning, daily stand up, Sprint review and Sprint retrospective.

• Start lunch and learn sessions to create a reasonable environment where teams could gain knowledge and a workshop of communication and collaboration.

• Manage and improve team's performance through positive and enhance dynamics.

• Track and monitor work progress in JIRA and upload documents in confluence.

• Involved all levels including senior management that influence decision-making beyond area of responsibility

School:

Bachelor’s in Science

University of Chicago

December 2017 to December 2017

Master of Computer Applications in Computer science Illinois Institute of Technology Chicago, IL 2019

Project Management Professional (PMP)

Certified Scrum Product Owner (CSPO)

Certified Scrum Master (CSM)

Chicago, IL

AWS Certified Cloud Practitioner – Foundational PMI Certification Chicago, IL

PMI-ACP

Chicago, IL

SAFe Program Consultant (SPC)/ SAFe certification

Chicago, IL

Atlassian Certified Professional

Los Angeles, CA

ACP-100 Atlassian Certified Professional Jira Administrator January 2019 to April 2023

The Atlassian Certified Professional Jira Administrator manages, customizes and configures Jira, while ensuring the performance, scalability and day-to-day manageability of the product and has proven skills needed to optimize Jira for any development or business team.

APB-110 Advanced Jira Workflows Badge

Skills:

• Operating Systems • Microsoft Windows XP/VISTA/7/10, UNIX, LINUX

• RDBMS • Programing languages • Java • Specialized Tools • Add-ons

• Oracle 10g • 11g • 12c • PL/SQL • SQL 2008 • JavaScript • groovy

• Jira • Confluence • Crowd • Bamboo • Jenkins •Crucible •EazyBI

• Script Runner • Sil Script • Tempo suite • Portfolio • Structure

• MySQL • Oracle • Scripting Languages

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