Time Delivery Call Center

JERRY WILEY, PROGRAM MANAGEMENT RELEASE MANAGEMENT CLOUD ENTERPRISE APPLICATIONS

********@*******.*** 510-***-**** Livermore, California 94550 EXECUTIVE PROFILE

Senior Technical Program Manager with vast experience leading technically complex projects and programs through the entire life cycle from project charter to project completion. Accomplished program and release management expert with an established track record of leading dispersed, cross-functional teams, within highly matrixed organizations or influence based environments. Proven ability to provide effective processes that drive planning, predictability, and scalability while managing complexity and risk, resulting in the delivery of high quality and on schedule product releases. When faced with diverse situational challenges, demonstrated a clear sense of urgency and the ability to thrive in dynamic and fluid environments while remaining pragmatic and focused.

Core Operating and General Management Qualifications

• Program and Project Management

• Cloud-based data warehousing solutions, data

science, analytics, and data storage

• Cloud Enterprise Apps for Sales, Marketing,

Service, Professional Services, HR, and Security

• Multiple parallel projects & On time delivery

• Dev/Ops & Release Management

• Operations & Process Improvements

• Hands on Agile/Scrum Project Management

• Workforce Planning/Change Management

• Pre-Production & Production Environments

• Production Launch – Engineering and Support

• JIRA, Git, Jenkins, Yamal, SQL, ANT, Maven,

Selenium, Docker, Ansible, Puppet, Splunk,

Azure, AWS, Google Cloud, Salesforce,

Snowflake

• Executive Reporting and Release Metrics

PROFESSIONAL EXPERIENCE

Snowflake Inc., San Mateo, CA March 2021 – March 2023 Sr. Release Manager (Cloud Engineering)

• Ran Release Management processes that includes globally distributed teams to release Cloud based data warehousing solutions. Drive coordination among engineering teams and stakeholders and align all groups toward high quality releases throughout the entire fast-paced release lifecycle.

• Implemented improvements to Release Life Cycle Management process that resulted in the team achieving improved release velocity, planning, predictability, control the software development and delivery process while managing complexity and risk, resulting in the delivery of high quality weekly product releases.

• As needed, drive end to end business critical patches to meet key innovation goals.

• Determine the readiness of each release based on release criteria including management of the approvals process.

• Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary POC throughout the deployment execution.

• Managed execution of all release-related communication, and maintain schedules, release landing pages, and calendar entries.

• Continuously improve tooling and release processes for building and deploying software at high velocity, including driving release quality metrics, and running release postmortem retrospectives. JERRY WILEY, PROGRAM MANAGEMENT RELEASE MANAGEMENT CLOUD ENTERPRISE APPLICATIONS ********@*******.*** 510-***-**** Livermore, California 94550 County of Santa Clara, San Jose, CA 2019 – 2021

Sr. Change-Release Program Manager (Infrastructure & Operations Division)

• Ran Release Management and Change Management processes for Santa Clara County to oversee and control change schedules and ensure the on-time delivery of high quality releases, patch releases and maintenance updates to pre-production and production environments.

• Drive the requirements and implementation of the new Cherwell ITSM system to support Change Management, Asset Management, Incidents, Service requests, Knowledge Base, and CMDB.

• Run Change Advisory Board to approve pre-production and production change requests for application changes and operational changes related to Azure Cloud, network architecture, security, server O/S, database systems, data communication protocols, Azure cloud, on-prem systems, and peripherals.

• Collaborate with change owners and business services owners to gain commitment on schedule changes to migrate on-prem applications to the Azure Cloud, and infrastructure projects.

• Define release schedules and milestones and publish internal/external release calendar.

• Manage the release readiness and success criteria based on business requirements.

• Deliver monthly release metrics and change metrics reports. Huawei Technologies Co., Ltd. Cupertino, CA/Shenzhen, China 2017 – 2019 Senior Technical Program Manager (Enterprise Cloud Engineering)

• Manage delivery of Cloud-based Applications that includes globally distributed teams.

• Serve as a liaison between software engineering, DevOps, QE, and all stakeholders to align all groups toward high quality releases that meet business needs.

• Manage project scope and ensure statements of work properly align with Huawei’s client’s business and technology needs, and overall goals and objectives.

• Identify gaps and provide solutions for incorporating engineering, DevOps, QE, and stakeholder change processes into the comprehensive Release Management Guidelines.

• Supporting Enterprise Cloud, Hybrid Cloud, Private Cloud, Public Cloud, and new Low Code Platform releases for e-Commerce, Smart Cities, and Service Cloud Projects.

• Lead the Go-Live activities for production deployments.

• Coordinate with DevOps team on building automation tools used to develop, build, and deploy releases.

• Publish release quality metrics reports and release health reports. Salesforce.com, San Francisco, CA 2010 – 2017

Technical Program Manager – IT 2016 – 2017

Manage and implement multiple concurrent technical programs for Salesforce’s Enterprise Applications & Infrastructure services using hybrid of Agile & Waterfall project and Scrum management practices.

• Manage delivery of Enterprise Apps and Infrastructure Projects

• Responsible for team utilization against the project budgets

• Manage project scope and ensure statements of work properly align with Salesforce client’s business and technology needs, overall goals and objectives

• Collaborated with multiple technical functions in the areas of software engineering, Infrastructure, technical operations and security

• Responsible for executive reporting and presentations JERRY WILEY, PROGRAM MANAGEMENT RELEASE MANAGEMENT CLOUD ENTERPRISE APPLICATIONS ********@*******.*** 510-***-**** Livermore, California 94550

• Facilitated customer meetings at multiple levels, including executive steering committee meetings and working sessions with technical teams

• Relationship Management

• Manage overall program documentation and project artifacts, including meeting minutes, issue log, change orders and risk logs

Manager, Release Management Technology & Deployment Services 2013 – 2016 Manage IT Release Managers and Deployment engineers responsible for ensuring the on-time delivery and the successful deployment of high quality releases, ongoing patch releases and maintenance updates to pre- production and production systems that service our business operations at salesforce.com. The scrum teams are chartered with delivering new and enhanced features and functionality. We support 70+ Scrum teams and 65+ IT Applications. Release Managers work with scrum teams to manage all comprehensive deployment activities including:

• Release Planning & Release Scheduling

• Code Promotions and Branching Strategies

• Environments & Pre-deployment dry-runs

• Track Release & Performance Metrics

• Release Communications

• Sys Admin Runlist Reviews & Production Deployments

• Post Release RCA’s & Release Retros

• Cutover Planning and Cutover execution

• Business Units: Sales, Marketing, Legal, HR, Support, Professional Services, Infra, Training, Partners Alliances, Finance and Data Warehousing

Sr. Release Manager, Release Management Technology - IT 2010 - 2013 Responsible for planning, coordination and oversight of software releases, patches, and emergency change requests. Working closely with agile development teams to manage all phases of the release process including:

• Define and monitor release schedules and milestones

• Leading multiple cross-functional teams to support releases

• Manage change control processes for the release.

• Define and manage the release readiness and success criteria based on business requirements

• Proactively identify and mitigate risks and remove obstacles to release

• Coordinate runlist reviews and ensure the smooth deployment runlist handoff to the Service Delivery team

• Manage deployment of releases into production environments

• Communicate plans and status, and escalate issues as required

• Guide the completion of root cause analysis to ensure issues do not recur Cloud Enterprise Applications:

• Customer Portals & Learning and Knowledge

Management Systems

• Social Enterprise & Search applications

• Service Support & Call Center application

• Data Warehousing, Marketing applications,

Dreamforce Registration applications

• Sales and Territory Modelling applications

• Web applications

• Mobile applications

• Legal Contracts applications

• Professional Services applications

• HR applications & Finance applications

• Infrastructure applications

EDUCATION

BA in Political Science, University of California Los Angeles

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