Administrative Assistant Sales Associate

Hannah Pimenta

774-***-**** – ************@*****.***

Education

North Adams, MA Graduation Date: May 2020

Massachusetts College of Liberal Arts - B.A. in English and Communications with Concentrations in Public Relations/Creative Writing

● Cumulative GPA 3.6/4.0

● Dean's List, Fall of 2016 - Spring of 2020

● Member of Sigma Tau Delta, National English Honor Society Work Experience

July 2021 - PRESENT

BFAIR - Administrative Assistant for Family & Individual Supports

● Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

● Carry out administrative duties such as filing, typing out documents, copying files, scanning, etc.

● Administrative support to ensure efficient operation of the office.

● Support managers and employees through various organizational tasks and communication via phone, e-mail, and mail.

January 2020 - May 2020

J.F. Griffin Publishing, North Adams MA - Marketing Internship

● Contributing to a new initiative integrating RoadReady with certified driving instruction schools nationwide.

● Valuable communications and business experience working to promote new features of the RoadReady app to driving instructors for use in their classes.

● Helping to review and proofread digital and printed materials before publication. ● Consult on principles of graphic, layout, and publication design as well as learn about what is involved in collaborating with state and government agencies to produce publications. January 2021 - July 2021

Planet Fitness, Pittsfield MA - Sales Associate

● Welcome and exit members in a confident, professional, and friendly manner.

● Drive revenue by communicating and demonstrating the benefits of products and special promotions to customers.

● Anticipate members' needs, respond promptly, and acknowledge all members.

● Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. December 2014 - 2020

Dunkin Donuts, Taunton MA - Shift Supervisor

● Supervise others and provide on-the-job training to new employees.

● Issue receipts, refunds, credits, or changes due to customers.

● Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change.

● Assist customers by providing information, and addressing complaints and various issues. ● Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or optical price scanners.

● Answer customers’ questions and provide information on procedures or policies. Skills

● Microsoft Office Suite ● Photoshop/Indesign ● Copy Editing ● Social Media Platform Management ● Video/Audio Editing ● Illustrator/Premiere Pro/Animate

● Strong ability to meet deadlines ● Proof Reading ● Problem-Solving ● Writing and Reporting Skills

● Website designer ● Graphic designer

Volunteer / Freelance Work Experience

● Adri Labs LLC- Freelance Work

- Position: Marketing Manager

- Duties: Media outreach coordinator, create content for the brand voice on all platforms (Facebook, Instagram, Twitter). Designed the company website to promote their app Shot Lab and made graphics for their app Shot Lab.

- Interact with customers and prospective collaborators via social networks, encourage the adoption of social media tools, write and curate content, monitor social media activity, and report to company management.

● Yorick Shakespeare Performance Association - April 28, 2018 - May 2020

- Position: Public Relations Chair

- Duties: Publicizing club events/performances on social media (Facebook, Twitter, Instagram, Tumblr, Pinterest) and Organizing collaborations with other clubs and organizations on campus for events. Establishing connections in the media to promote performances. Organizing actors for promotional photoshoots.

● A Ride for Tomorrow in Memory of Mariah Burda - June 18, 2016- June 17, 2017

- Public Relations Volunteer coordinate a Cancer Fundraiser donating to The Tomorrow Fund ● Saint Andrew the Apostles Church - February 2015 - August 2016

- Volunteer as a Confraternity of Christian Doctrine School (CCD) Teacher

● Head Start Program - March 2013 - April 2015

- Assistant Teacher Volunteer

Professional Portfolio

- Professional Freelance Work: website design and social media management for Ardi Labs and their app Shot Lab https://www.instagram.com/shotlabdiscgolf/ www.shotlab.app

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