Data Analyst Volunteer Coach

Gary Villanueva

Kansas City, MO *****

816-***-**** **********@*****.***

DATA ANALYST

Diligent Data Analyst with expertise in billing systems. Proven history of effectively managing billing systems projects to ensure accuracy and timely billing accounts. A strong collaborator with exceptional interpersonal skills. Gore Competencies:

Reporting Equipment Auditing Training Process Improvement Project Management Documentation

Professional Experience

Waddell and Reed, Shawnee, KS May 2021 – Dec 2022

IT Analyst II SME

Monitor and work software tickets via Remedy Force Console.

Update software database for accuracy

Reclaim Software Upon Departures

Review software request and approval process

Document process and procedures

Decommission software titles.

Conduct physical server equipment audit and physical mainframe equipment audits.

Waddell and Reed, Shawnee, KS July 2019 – May 2021

IT Analyst

Manage TEM Billing system.

Project Managed Telecommunication Expense Management (TEM) billing system for Waddell and Reed

Developed process documentation for wireline billing invoices, office closing process.

Created process documentation for validating invoices.

Project Managed Decommission of Waddell and Reed Office closings.

Provided weekly update to VP, Director and Manager of office closing status.

Created process for creating .dat file for finance.

Proficient in WASP, BCM, IBM TEM systems.

Convergenz/Contracted to Waddell and Reed, Overland Park, KS September 2017 – July 2019

IT Analyst SME

Project Managed Telecommunication Expense Management (TEM) billing system for Waddel and Reed.

Updated billing database to ensure accuracy of inventory.

Documented billing audit of invoices.

Audit database of company assets.

Served as SME for TEM billing system.

Developed updated report to provide updates to office moves, decommission, change and adding offices (MACD) report.

Ericsson, Overland Park, KS June 2013 to August 2017

Access Planning Analyst III

Managed several process Improvement projects.

Project Managed a Group of 26 people both onshore and offshore to achieve a $64 million Dollar Savings for Customers OPEC in 2016

Monitored and established KPI (Key Performance Indicator)

Worked with IT to develop new ticket and reporting tool.

Provided monthly reports and presented to Director to reflect progress of projects.

Project Managed continual development and implemented process improvements with weekly reviews to ensure success.

Facilitated face-to-face weekly meetings with customer to ensure expectations were met.

Managed workload distribution for both Onshore and Offshore Team and conducted weekly calls to ensure targets were met.

Traveled internationally to train Offshore Tean in process and procedures.

Additional Relevant Experience

Ericsson-Overland Park, KS

Network Planner

Sprint-Overland Park, KS

Provisioner Spec III Business Analyst I Provisioner

Education

Completed Coursework in Psychology-University of Massachusetts, Lowell MA

Completed Coursework in Telecommunications Management- DeVry University

Associates of Arts Degree- Maplewood Community College

Graduated Cybersecurity Boot Camp – Kansas Edwardsville Campus

Awards / Volunteer

VP Award for development of New Ticketing Tool for Ericsson

E-Star from Director for Project Management Skill to achieve a $64 million Dollar savings for the Customer.

Volunteer Coach of Youth Football Teams

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