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Support Specialist Technician

Detroit, MI
25 hr
March 25, 2023

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Leroy Kettles Jr.

***** ***** ********** **, *****

586-***-**** or 586-***-****

Summary of Operation System


Installed upgraded and configured Windows 7 Operating system

Proficient in Microsoft Windows 10, 8, 7 operating systems

Proficient in Microsoft Office XP suite Word, Excel, Power Point, and Project

Proficient in troubleshooting hardware and software problems


Ability to use a VOM meter, Huntron, ERS meter, Oscilloscope

Experience in soldering circuit boards

Replaced and upgraded hard drives, adapter Cards and CPU Processors


08/05 A+ Hardware

05/05 Microsoft office specialist in word (MOS)

05/05 Customer Service CBP 2002


06/21 - 01/23 Strategic Staffing/BCBSM

Desktop support specialist

Closing client ticket using Cherwell application

Provide technical support to user who call in with software issues

Provided troubleshooting assistance on application like: Office365 suite,

NASCO Ncompass, Nasco tpx mainframe, Macess, and several others

I reset password in Active Directory and several other applications

Installed software using software center application

I provided direct support by remoting into computer with the application


01/21 - 07/21 LKO Technologies

Field Engineer

Closing Client tickets using mobile Software DFSM, and SRMS

Diagnosing and repairing all makes and models of Dell Computers

Replacing, Motherboards, NIC Cards, Processors, Heatsinks, Memory, Hardware

Ports to complete repairs of Laptop and Desktop Computers

06/15 - 8/19 Strategic Staffing/Trinity Health

S3 Help Desk Support technician

Created customer tickets in Service Now

Reset passwords in several Cerner application such as Powerchart, Firstnet, Surginet, and several s others.

Provide technical support for trinity health application

Assisted users with windows 10, 7 applications support

Remoted into PC with the Zenworks application to provide support

Provided team support whenever necessary

10/12 - 1/15 Hewlett Packard

First level support specialist

Provided fist level support to customers that contacted the service desk

Created customer tickets in service manager

Reset password in Active Directory, Content Manager, Facets, Citrix, NascoMetavance and others

Reset Mainframe passwords

Installed printer software including drivers, and other windows software

Remoted into user’s computers to resolve computer errors using VMware and or Remote assistance

Resolved outlook achieve issues, rebuilt outlook profiles,

Resolved VPN issues

09/10 - 1/11 Vision IT

Computer Refresh Technician

Reset passwords and added host names in active directory

Rebuilt new HP lap top with Windows 7 Operating system software

Transferred system and customer data with Windows App Install and

Windows Transfer

Performed setup and sync procedures for the blackberry cell phone

Handled high-pressure situations


10/04 - 09/05 Focus Hope: Information Technologies Center

Earned over 90% academic performance

Completed hands on A+ training skills

Completed Desk Top Support Program

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