Leroy Kettles Jr.
***** ***** ********** **, *****
adv4y1@r.postjobfree.com
Summary of Operation System
Qualifications
Installed upgraded and configured Windows 7 Operating system
Proficient in Microsoft Windows 10, 8, 7 operating systems
Proficient in Microsoft Office XP suite Word, Excel, Power Point, and Project
Proficient in troubleshooting hardware and software problems
Hardware
Ability to use a VOM meter, Huntron, ERS meter, Oscilloscope
Experience in soldering circuit boards
Replaced and upgraded hard drives, adapter Cards and CPU Processors
Certification
08/05 A+ Hardware
05/05 Microsoft office specialist in word (MOS)
05/05 Customer Service CBP 2002
Experiences
06/21 - 01/23 Strategic Staffing/BCBSM
Desktop support specialist
Closing client ticket using Cherwell application
Provide technical support to user who call in with software issues
Provided troubleshooting assistance on application like: Office365 suite,
NASCO Ncompass, Nasco tpx mainframe, Macess, and several others
I reset password in Active Directory and several other applications
Installed software using software center application
I provided direct support by remoting into computer with the application
Bomgar
01/21 - 07/21 LKO Technologies
Field Engineer
Closing Client tickets using mobile Software DFSM, and SRMS
Diagnosing and repairing all makes and models of Dell Computers
Replacing, Motherboards, NIC Cards, Processors, Heatsinks, Memory, Hardware
Ports to complete repairs of Laptop and Desktop Computers
06/15 - 8/19 Strategic Staffing/Trinity Health
S3 Help Desk Support technician
Created customer tickets in Service Now
Reset passwords in several Cerner application such as Powerchart, Firstnet, Surginet, and several s others.
Provide technical support for trinity health application
Assisted users with windows 10, 7 applications support
Remoted into PC with the Zenworks application to provide support
Provided team support whenever necessary
10/12 - 1/15 Hewlett Packard
First level support specialist
Provided fist level support to customers that contacted the service desk
Created customer tickets in service manager
Reset password in Active Directory, Content Manager, Facets, Citrix, NascoMetavance and others
Reset Mainframe passwords
Installed printer software including drivers, and other windows software
Remoted into user’s computers to resolve computer errors using VMware and or Remote assistance
Resolved outlook achieve issues, rebuilt outlook profiles,
Resolved VPN issues
09/10 - 1/11 Vision IT
Computer Refresh Technician
Reset passwords and added host names in active directory
Rebuilt new HP lap top with Windows 7 Operating system software
Transferred system and customer data with Windows App Install and
Windows Transfer
Performed setup and sync procedures for the blackberry cell phone
Handled high-pressure situations
Education
10/04 - 09/05 Focus Hope: Information Technologies Center
Earned over 90% academic performance
Completed hands on A+ training skills
Completed Desk Top Support Program