Service Representative Auto Parts
Resume:
RICARDO “RICKY” TOVAR
***********@*****.***
Professional Summary Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scooping various components.
Skills
Bilingual Spanish - English
Inspecting Vehicles
System Repairs
Managing Parts
Time Management
Interpersonal Communication and
Interaction
Customer and Personal Service
Replacing Parts
Maintenance Procedures
Proficient in Estimate programs such as
Audatex
Complex Problem Solving
CC1 Estimating Program
Work History ASSISTANT MANAGER 11/2022 to present
Qmotors of Miami Miami, Fla
Front desk customer service representative. Customer paid estimates, actual/final cost, and time of service for vehicle repairs. Inspect and conduct quality control of all serviced vehicles. Purchasing auto parts, tracking, shipping, and distribution. Insurance claims. Supplements and follow up. ESTIMATOR/CSR/QUALITY CONTROL 11/2021 to 08/2022
Toyota of Hollywood Hollywood, FL
Front desk customer service representative. Customer paid estimates, actual/final cost, and time of service for vehicle repairs. Inspect and conduct quality control of all serviced vehicles. PRODUCTION MANAGER 2/2021 to 10/2021
Atlantic Coast Collision Margate, FL
Supervise shop production. Organize workflow to meet specifications and deadlines. Estimates cost and prepare budget. Assign vehicles to body/paint techs. Supervise quality control of finish product. BODY SHOP MANAGER 7/2018 to 6/2020
Collision Arts Auto Body Center Ft. Lauderdale, FL Estimated cost of repairing damaged automobile bodies, on basis of visual inspection of vehicle and familiarity with standard parts, costs, and labor rates. Resolved customer complaints. Prepared and processed more than 30 files each month. Consistently met or exceeded Auto Repair goals. Coordinate daily production meetings
BODY SHOP MANAGER 11/2017 - 06/2018
Reglo Auto-Collision Miami, FL
Coordinate teams responsible for performing vehicle body repairs. Planning and monitoring the work of body repairs staff, implementing procedures, taking corrective measures, training staff, providing technical advice, verifying documentation, and purchasing parts and supplies needed for repairs. Responsible for presenting and selling repairs needed and recommendations to vehicle owners. Creates itemized bills when the repairs are done.
AUTOBODY REPAIR TECHNICIAN 01/2016 – 10/2017
Autonation Mercedes Benz Ft. Lauderdale, FL
Produced work orders detailing the necessary repairs and maintenance for individual cars coordinating with electrical to identify and fix problems. Manage the inventory of tools and equipment. Monitored the worksite for safety and regulation compliance.
AUTOMOBILE TECHNICIAN REPAIR 10/2015 – 01/2016
Direct Claims Collision Oakland Park, Fl
Disassemble and assemble all kinds of automobiles according to factory specifications and manuals Repair and refinish automotive vehicle bodies and straighten vehicle frames using heavy collision tools. Sand & prep for paint, paint all kind of vehicles using paint guns. Sand and featheredge. Perform estimates auto collision damages. Perform welding and realignment of frame and straighten out a bent frame on cars and trucks.
AUTOMOBILE TECHNICIAN REPAIR 09/2014 – 07/2015
Kelly Collision Hallandale, FL
Repaired all damaged vehicles to factory specifications using frame straightening machines, plasma, cutters, Mig welders, torches, includes grinding, sanding, fittings parts to factory specification. Construction of customs cars parts, following designer’s blueprint. Mixed paint to match vehicle color paint. auto parts and paint complete vehicles. Understand of original measurements specifications to read blueprints in order to build all structural parts, weld & finish them to original specifications. AUTOMOBILE TECHNICIAN REPAIR 09/2013 - 09/2014
Independent Technician Miami, FL
AUTOMOBILE TECHNICIAN REPAIR 10/2012 – 08/2013
CAS College Auto Sales Miami, FL
Conducted vehicle repair on damaged customer vehicles in compliance with manufacturer guidelines and industry standards. Load, unloads moved and stacks vehicle parts using forklift. Completed reconditioning of vehicle interiors including luxury vehicles. Marked vehicle’s parts identifying technical information. Compiled worksheets and tickets. Maintained equipment clean and safe and place materials items on racks according with auto specifications.
Education Completion Date Issuing Institution Qualification Course of Study 08/2015 AATI Structural Structural
04/2008 Tech Vocational Apprentice Pipefitter Mathematics Pipe Fitter 02/2008 Tech Vocational Welding MMTS Welding
1996 & 2000 Technical Vocational Technical Automobile Services ICAR international Conf. of Automobile Repair
12/1982 Washington School High School Diploma
REFERENCE UPON REQUEST
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