Customer Service / IT Support
Resume:
Jelanie Moore
Customer Support/It Device Repair
Memphis,TN 38116
***************@*****.***
EXPERIENCE
Artisan, Memphis — Receptionist
●Answer and direct phone calls in a polite and friendly manner
●Welcome visitors in a warm and friendly manner, and answer any questions visitors have
●Maintain reception area and all common areas in a clean and tidy manner at all times
●Book all appointments .
●Typing speed is 40 wpm.
●Average 50-100 calls a day.
Buff City Soap, Memphis — Cashier/Retail Salesperson
11/ 19 - 03/22
●Interacted with customers through live chat
●Assisted customers with questions and product purchase ideas
●Assisted customers in a professional and engaging attitude
●Assisted with technical support duties
●Operated the cash drawer in an accurate, efficient manner
●Made products and retained any knowledge on ingredients
Amazon Fulfillment Center, Memphis — Amazon Warehouse Associate
01/ 20- 06/21
●Responsible for getting all order types prepared customers.
●Gained familiarity with all products, the locations of the products, and the layout of the center to provide the highest quality and the most efficient service.
●Followed the safety policies and procedures critical to performing duties.
●Deciphered work orders, locating stock, and packing items for shipment.
EDUCATION
Tech901 Memphis,TN
It Foundation 01/23-03/23
Course on IT hardware support with an emphasis on the CompTIA A+ certification and technical training in computer analysis and repair
CERTIFICATION
01/23-Currently
CompTIA A+ (In Progress)
SKILLS
●Clover and Revel (POS) Point of Sale System
●Microsoft Office (Excel and Word)
●Data entry (10000 ksph)
●Proficient with Cash Register Operations
●Troubleshooting (HP Printers/Acer and Windows 10 -11
●Keyboarding (45 wpm )
SUMMARY
Customer service professional with over 3 years of experience providing excellent customer service. A strong desire to interact with the public and maintain professional engagement. Organized, personable, and initiative with strong interpersonal abilities. Experienced in conflict resolution. I want to put my proven skills to good use. With each job, I demonstrate genuine level of commitment and excellent attendance.
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