Registration Specialist Front Desk
Resume:
Schellmarie M. Teesdale
**************@*****.***
Reliable, experienced, driven, energetic, self-motivated, focused professional, who enjoys excelling at prioritizing, completing
multiple tasks simultaneously and following through to achieve projected goals.
WORK HISTORY
Client Transport/Advocate — Chasity Powers, KC Probate Court Public, Grand Rapids, MI ‘Aug 2019 - Present
* Delivering exceptional personalized service to ensure client feels heard, understood and informed by actively listening for
situations in the clients lives that may indicate a need for additional services,
Presser — Hi-Tone Cleaners Inc., Hudsonville, MI April 2021 - July 2022
* Garment Sorting and shirt press
Bartender - DJ’s Pizza Pub, Hudsonville, MI Feb 2021 - Feb 2018
-HMS Host: Gerald Ford International Airport, Grand Rapids, Mi
-American Legion, Walker, MI
* Toast POS System and LAVU POS System
* Assessed, served and upsold to meet the guest’s needs and preferences
* Tips and Safserve Certified
Senior Service Advocate, Property Inspections Team — Farmer Insurance, Caledonia, MI Jan 2016-July 2017
* Analyzed, clarified and resolved intermediate policy and account related questions for internal/external customers
Senior Receptionist — Bissell Homecare, Inc., Grand Rapids, MI Oct 2005-Jan 2016
* Successfully managed, trained and coordinated interviews for HR, Front Desk and Pet Spot Calendars as well as back-up
staff and paperwork
+ Effectively operated a multi-line switchboard, while simultaneously greeting, registering and build rapport with executives,
associates, vendors and guests
* Assisted all departments with coordinating interviews, TV promotional campaigns, online research, re-creating documents,
editing reports, presentations, spreadsheets and other projects
* Created and maintain Front Desk Operations, Derivative and Oracle Manuals
Executive Assistant — Merrill Lynch, Grand Rapids, MI Mar 2003-Sept 2005
* Assisted the Director, largest producing team and provided client service in support of five financial advisors, one
investment advisor and five client associates using multiple computer applications and programs
+ Researched client problems and implemented solutions as applicable
+ Coordinated firm functions, branch training, seminars, and special events
OHC-ER Registration Specialist - Metropolitan Hospital, Grand Rapids, MI June 1997-Jan 2001
* Operated switchboard while registering and admitting patients and verifying insurance
+ Trained managers, employees and volunteers in the registration process
+ Insurance verification and patient scheduling for Endoscopy
EDUCATION
GRCC, Associate Liberal Arts (Dean’s List 2009) 2010 Kalamazoo Central HS, Diploma — June 1988
New Horizons Computer Learning Centers — Certificates - 2007-2015
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