Care Representative Customer
Resume:
Jaures Boyd T. Bermejo
Address: Al Sadd, Qatar
Mobile No. +974-********
Email: *********@*****.***
QCHP License no. N32569
Valid until December 11, 2024
PRC License no. 0436640
Valid until October 31, 2023
Career Objectives
Seek new challenges, hone new knowledge and develop skills in order to meet and deliver the best practice of client care.
Professional Profile
Bachelor of Science in Nursing
• With Professional License to practice in country of origin.
• With knowledge I and experience in Nursing Science and Discipline, Client care and Community Nursing.
Bachelor of Science in Information Technology
• With knowledge and experience in Computer System, troubleshooting and maintenance, Network administration, basic java programming, MYSqL and HTML. Accomplishments
HAMAD MEDICAL CORPORATION
Staff Nurse (Locum)
Madinat Khalifa Health Center
DOHA QATAR
JUNE 01, 2021- PRESENT
• Observe and practice the policy and guidelines of the institution.
• Assess and assist patient needs in a tactful manner and direct to appropriate sections.
• Assess vital signs, complaints or reasons for visit, any allergies and document.
● Demonstrate competence in identification and prioritization of patient needs including the separate category communicable and non-communicable health condition.
● Demonstrate knowledge of the computer system being used to process the patient's data with observance of patient’s data privacy.
● Promote a safe, clean and peaceful environment that is conducive for maximum productivity among the staff.
● Ensure that all the medication and other medical supply expiry date labels have been placed and all expired products be disposed accordingly.
● Inform physicians when there is an emergency, urgent or sudden change of patient’s condition. Assist physicians and carry out orders such as but is not limited to oral or sublingual medication, Intramuscular or subcutaneous injection, oxygenation, nebulization, intravenous therapy, glucose monitor and ECG to the right person, right route, right dose and right time. Ask clarification to the physician about the order when in doubt. Assist physician in performing procedures such as suturing, removal of suture, and application of splint. Provide patient privacy and maintain dignity and reinforce physician order and document.
● Call ambulance service if warranted.
● Perform covid 19 swab to the identified patient with emphasis of the agency and institution policy. Wear appropriate personal protective equipment when performing the task and demonstrate proper wearing, donning and disposing.
•Ensure patients understand the purpose of the procedure and how they can help limit the spread of this virus through providing information being encouraged and implemented by the institution such as frequent hand washing, social distancing and wear of facemask.
●Perform pre assessment and post assessment of patients who are candidates of covid 19 vaccination.
● Participated in the Covid 19 vaccination by registering the patient, ensure that doctor’s order has been placed, vital signs are within acceptable parameters, no allergies to iodine, ensure the right patient, right drug, right dose, right time and inform the patient about the right to refuse especially those who have medical condition that may warrant exception for vaccination such as patient who are immunocompromised.
● Ensure, respect and protect patient data, privacy, dignity, culture and beliefs and practices.
● Endorse to other medical staff regarding patients or any matters that are needed. PRIMARY HEALTH CARE CORPORATION
Staff Nurse (Locum)
Madinat Khalifa Health Center
DOHA QATAR
January 10, 2021-JUNE 01, 2021
• Observe and practice the policy and guidelines of the institution.
• Assess and assist patient needs in a tactful manner and direct to appropriate sections.
• Assess vital signs, complaints or reasons for visit, any allergies and document.
● Demonstrate competence in identification and prioritization of patient needs including the communicable and non-communicable health condition.
● Inform physicians when there is an emergency, urgent or sudden change of patient’s condition. Assist physicians and carry out orders such as but is not limited to oral or sublingual medication, Intramuscular or subcutaneous injection, oxygenation, nebulization, intravenous therapy, glucose monitor and ECG to the right person, right route, right dose and right time. Assist physician in performing procedures such as suturing, removal of suture, and application of splint. Provide patient privacy and maintain dignity and document.
● Call ambulance service if warranted.
● Perform pre assessment and post assessment of patients who are candidates of covid-19 vaccination.
● Perform covid 19 swab to the identified patient with emphasis on agency and institution policy. Wear appropriate personal protective equipment when performing the task and demonstrate proper wearing, donning and disposing.
● Ensure patients understand the purpose of the procedure and how they can help limit the spread of this virus through providing information being encouraged and implemented by the institution such as frequent hand washing, social distancing and wear of facemask.
● Endorse to other medical staff regarding patients or any matters that are needed. Midas International Co. Qatar W.L.L
Company Nurse
Salwa Road
DOHA QATAR
December 19, 2015 - January 20,2021
● Set up the Company clinic and helped in creating policy relating to health and safety in the work-place.
● Selected the medical supply that is necessary only such as BP apparatus, thermometer splints, bandages, ice bags and more.
● Promote health, active lifestyle, hygiene and prevention of illness and or accident.
● Conduct annual health assessment of the workers. And documentation.
● Assess patient history and provide appropriate nursing care plan.
● Assess patient health status and provide appropriate action such as but is not limited to vitals taking and monitoring, dressing. And documentation.
● Attend and evaluate patient condition during accident or any health-related concerns and call ambulance service if it is warranted. And documentation.
● Coordinate to hospitals and assist patients for and during consultation and hospital admission until discharge.
● Monitor and reinforce medication compliance especially the insulin injection and maintenance medication and health teaching given by the physician.
● Report to company supervisor regarding patient health condition, the medical management and the expected outcome.
UnitedHealth Group Global Services, Inc
Nurse (Appeals Representative)
McKinley Hill Town Center, Fort Bonifacio
Taguig City, 1634 Philippines
October 13, 2014 - June 11, 2015
● The nature of the job is a business process outsource.
● Evaluating the patient claim regarding their health insurance.
● Prepare all the documents necessary for patient appeals of their claim.
● Submit daily and weekly reports to the supervisor about the status of patient claims. Excella Healthcare Services
NURSE (Customer Care Representative)
The Pearlbank Center
146 Valero St. Salcedo Village
Makati City, Philippines
(September. 23,2013 - August 15, 2014)
● It is an offshore account. It is mainly a tele-nursing service.
● Update patient demographic in the database.
● Since our patients are geriatric, I assist and refer patients to the nearest hospital for consultation upon order of the physician.
● Update patients vitals daily in the database
● Inform family members or significant others about the patient referral and ask if they can assist the patient.
● Assist patients in medication refill and durable medical equipment upon doctor’s order.
● Attend patient concern regarding their medical condition and refer it to our visiting doctors and nurses.
● Provide health teaching to patients in the promotion of health and prevent accidents which may cause injury such as fall.
● Always maintain patient data confidential and private, except to those who are legally authorized.
● Daily monitoring of patient compliance to medication.
● Submit a daily report to the supervisor regarding the services done. ClaimsPro- Medicard
OPE - Editor
Gil Puyat Ave,
Makati City, Philippines
(February 10, 2013 - July 15, 2013)
● Update patient data
● Check and balance patients claim
● Coordinate with hospitals and physicians regarding patient or client health maintenance claims.
Bukidnon Provincial Medical Center
Staff Nurse
Malaybalay City, Philippines
January 01, 2009 - December 31, 2011
● Observe the guidelines and policy of the hospital.
● Promote teamwork and respect among the coworker.
● Demonstrate knowledge and skills in performing nursing care.
● Monitor patient vital signs, condition and promote comfort to hasten recovery.
● Carry out doctor’s orders such as but not limited to dressing, splint, administration of oral, intramuscular, sublingual, intradermal, intravenous, and blood products to the patient using the 10 rights of the patient.
● Ensure the expiry date of the medication and other medical supplies. Dispose expired products accordingly.
● Ensure that emergency cart supplies and oxygen are available.
● Clarify doctor’s order when in doubt.
● Reinforce doctor’s order and make sure patients and significant others understand the treatments and procedures that will be given. Explained to them on how they can participation in the decision making including the right to refuse. Ensure that patients and significant others understand the informed consent before signing.
● Assist doctors in performing procedures such as Chest tube thoracostomy insertion, casting, splinting, suturing and others.
● Inform doctors about the progress or any changes of patient condition. Call an emergency when needed.
● Coordinate with other medical teams like pharmacy, laboratory, imaging department to ensure the timely and optimal care and service be given to the patient.
● Implement a nursing care plan according to patient needs.
● Promote health teaching to patients and significant others to help not only to hasten recovery but also improve health and prevent illness.
● Create and submit incident reports to the supervisor when needed.
● Ensure, respect and protect patient data, privacy, dignity, culture and beliefs and practices.
● Ensure documentation is clear, accurate and faithful.
● Ensure clear and accurate endorsement or hand over to other staff. Rural Health Unit - Impasug-ong
Community Nurse
Impasug-ong, Bukidnon, Philippines
May 14, 2008 - October 27, 2008
● Take, update and monitor demographic and health data of the people in the particular community.
● Conduct surveys and monitor any epidemic or diseases affecting the community such as malaria, tuberculosis, hepatitis A and dengue fever.
● Provide community-based health teaching and help in identification of the factors that may contribute illness in the community.
● Conduct immunization campaigns to infants and children but is not limited to influenza, polio, BCG, hepatitis b and measles.
● Conduct surveys and monitor maternal and child cases.
● Provide health teaching to expectant mothers and mothers about child bearing and rearing. Encourage breast feedings and proper feedings and hygiene. Emphasis of child immunization.
● Help mothers in identification and prevention of illness of infants and children. And when to see a doctor.
● Conduct premarital seminars.
● Assist during deliveries and refer to hospitals when warranted.
● Attend and assist physicians during emergencies and assist patients when transported to hospitals.
● Monitor and record vital signs. Assist physician during consultation and emergency.
● Administration of ordered medication and intravenous therapy and oxygenation.
● Dressing and application of splint and monitor wound healing.
● Monitor patients for medication compliance.
● Maintain patient confidentiality.
● Assist during health programs conducted by the national government. Cagayan de Oro Medical Center
Phlebotomist
Tiano cor. Nacalaban Street
Cagayan de Oro City, Philippines
October 23, 2007 - April 15, 2008
● Ensure the identity of the patient.
● Check the laboratory orders.
● Extract blood samples for laboratory such as CBC, HbA1C, ABG, Troponins.
● Instruct patients about the importance of fasting.
● Glucose monitoring.
● Perform blood extraction for newborn screening.
● Perform swabbing of tissue samples for culture and sensitivity.
● Monitor and procure supplies for phlebotomy
Training Courses
● Advanced Cardiac Life Support
Red Crescent Training and Development Center
Qatar
July 21-22, 2022
● Basic Life Support
Red Crescent Training and Development Center
Qatar
July 8, 2022
● AHA: Oxygenation and Ventilation of Covid 19 Patients Webinar Series Workforce Training and Development, PHCC June 21, 2022
● Management of Pain in Primary Care - Nurses
Workforce Training and Development, PHCC
April 5, 2022
● Hand Hygiene Campaign 2022; Unity for safety, Clean your Hands Workforce Training and Development, PHCC
May 11, 2022
● CPR PRO for Professional Rescuer
Inet Center
Malaybalay City, Philippines
July 22, 2012
● Basic Life Support
Inet Center
Malaybalay City, Philippines
July 22, 2012
● EKG Reading and endotracheal Intubation
Inet Center Malaybalay City, Philippines
July 24, 2012
● Advanced Cardiac Life Support
Inet Center Malaybalay City, Philippines
July 24, 2012
● Regular IV Training ANSAP
Maria Reyna Hospital
Cagayan de Oro City, Philippines
February 23-25, 2009
References:
Ms. Remie Jade E. Dagunsa
Charge Nurse Madinat Khalifa Health Center
Primary Health Care Corporation
Doha Qatar
Mobile No. +974-********
Ms. Michelle Inoc Sarausos
Clinical Nurse Leader NICU
Sidra Medicine
Doha Qatar
Mobile No. +974********
Contact this candidate