Jacqueline Osborne

**** **** ***** ***

Indianapolis, IN 46234

317-***-****

adv4vl@r.postjobfree.com

Professional Experience:

October 2021 – Present

Gainwell Technologies (Indianapolis, IN) Non Clinical PA Rep

Answer calls from physician offices, hospitals, and patients using exemplary customer service.

Analyze accounts to locate discrepancies and resolve all variances efficiently within a timely matter.

Manage a work queue of 100 to 150 PA’s on a daily basis.

Maintain patient confidentiality as defined by the state, federal, and company regulations.

November 2019 – October 2021

DXC Technology (Indianapolis, IN) Non Clinical PA Rep

Answer calls from physician offices, hospitals, and patients using exemplary customer service.

Analyze accounts to locate discrepancies and resolve all variances efficiently within a timely matter.

Manage a work queue of 100 to 150 PA’s on a daily basis.

Maintain patient confidentiality as defined by the state, federal, and company regulations.

April 2016 – October 2019

Cooperative Managed Care Services (Indianapolis, IN) Non Clinical PA Rep

Answer calls from physician offices, hospitals, and patients using exemplary customer service.

Analyze accounts to locate discrepancies and resolve all variances efficiently within a timely matter.

Manage a work queue of 100 to 150 PA’s on a daily basis.

Maintain patient confidentiality as defined by the state, federal, and company regulations.

November 2013 – March 2016

Advantage Health Solutions (Indianapolis, IN) Non Clinical PA Rep

Generated billing for major insurances throughout the United States for prescription and medically billed medications, including overrides, J codes, ICD-9 diagnosis codes and special billing codes.

Accurately entered information (non clinical and structured clinical data) into AIM software system.

Maintained an extensive knowledge of medical terminology.

Trained new hires on AIM software and prior authorization procedures

July 1989 – June 2010

Indianapolis Public Schools (Indianapolis, IN)

Data Entry Technician, Special Education Placement (11/2003 - June 2010)

Audited accuracy of data and provided reports on a timely basis.

Compiled information needed for annual Child Count for state reimbursement funding.

Field telephone calls and handle correspondence

Followed organizational and district policies

Understands and conveys ones role within each school setting

Office Associate, Special Education Placement (June 1993 - November 2003)

Manager of Special Education Placement Office, supervised three employees.

Trained new hires on reports and policy procedures.

Maintained accurate student demographics/requirements to ensure safe to and from school.

Delivered noteworthy contributions to team and organizational goals

Secretary, Special Education Placement (July 1989 – June 1993)

Upon request, copied and mailed students confidential records.

Annually purged student records at maturity.

Effectively maintained relationships at multiple levels (individual, schools, team, districts).

Education & Certifications

Medtech College (Indianapolis, IN) March 2011 – September 2012

Associate of Applied Science Degree, Medical Billing and Coding (4.0 GPA)

Valedictorian, Medtech College, September 2012

Software Knowledge:

Microsoft Excel

Microsoft Office

AIM

Eschool

Student Placement

Core

Contact this candidate