Sr IT Business Analyst
Resume:
LISA M. KAHN
**** ***** ****** *****, ******** **264
****.****@*******.***
QUALIFICATIONS:
Ability to quickly master software and apply its full range of capabilities.
Ability to accurately interpret customer problems and offer solutions.
Ability to work independently or in a team environment.
Experience in multiple operating systems and application software. o Windows, MS Access, Visio, Word, Excel, Outlook, Power Point, Publisher, Microsoft Project, SharePoint, Teams, Eclipse, Dataloader, Jira, Cherwell, and Service Now.
Experience with Oracle EBS 12.2 including full transition from a legacy system.
Served in several lead positions requiring attention to detail, good written and oral communications, and customer service skills taking projects from concept to delivery.
Evaluated and fixed problematic programs reducing Order Management aborts and recurrent issues by 80%.
Rewrote the Transfer Shipping process including bug fixes and increasing its performance by 17%.
Researched performance issues and created a process that reduced the Order Management history database size by 78% and implemented an ongoing cleanup process.
Developed standards, best practices, and program review process, reducing rework by 58%.
Developed knowledge articles and standard work improving support response by 20%. EXPERIENCE:
June 1997 – Jan 2023 HNI CORPORATION, Muscatine, IA (40+ hrs/wk) Sr Programmer/Systems Analyst, Sr. Business Analyst, Support Lead
Hardware: UNISYS/UNIX, Primary language- XGEN, PL SQL, Oracle.
Worked on several high-profile project teams including Acquisitions, Direct Loading of Transfers, Y2K, Rebranding, Supply Chain Management, migration to the UNIX system, and total migration to Oracle.
Worked with users on development of new systems and improvements of existing systems.
Analyzed programs for errors and performance issues.
Develop, perform, and organize QA and User Acceptance Testing
Served on Large Project Team for 12 years giving me knowledge from Order Entry to Shipping.
Participated in the design and created functional and technical documentation for the company’s transition to Oracle, including CV40, CV60, MD50, and MD70 documentation.
Developed training for, trained, and supervised our 9 person off-shore support team in India.
Participated in Junior Achievement activities, Big Brothers/Big Sisters activities, Toastmasters and organized the Christmas for Needy Kids program for the IT department. Nov 1994 - May 1997 ELECTRONIC DATA SYSTEMS / STAR FORMS, Moline, IL (40 hrs/wk) Systems Engineer
Hardware: HP3000 MPE/IX C.50.
Lead the conversion of legacy systems from various languages to COBOL 85.
Performed maintenance and development of vital systems as part of a development team.
Worked in Client / Server environment.
Participated in Total Quality Management Team & Junior Achievement Program. Oct 1990 - July 1992 GREENBRIDGE SUPPLY / STEAMBOAT DEVELOPMENT, Bettendorf, IA (40 hrs/wk) Slot Machine Technician / Supervisor
Disassembled, reconditioned and reassembled previously used slot machines.
Performed installation and maintenance of machines.
Experience with Electronic Data Tracking (EDT) equipment. June 1989 - July 1990 BENDIX/KING, Lawrence, KS (40 hrs/wk) Avionics Technician
Calibrated, performed final testing, and troubleshooting aircraft transponders.
Performed soldering of surface mount and lead components.
Member Quality Control Committee.
Feb 1983 - Feb 1987 UNITED STATES MARINE CORPS (40+ hrs/wk) Tactical Air Command Central Repair (5962)
Troubleshooting electronic equipment to the component level.
Repaired and maintained military equipment.
Performed soldering and board repair.
Maintained tool and inventory control.
Maintained maintenance management control of parts and supplies.
HONORABLE DISCHARGE.
VOLUNTEER WORK:
Aug 2009-2011 & 2015 PLAYCRAFTERS BARN THEATRE, Moline, IL (20+ hrs/mo) Served on the Board of Directors
Head of Production Management, Play-reading and Fundraising Committees. EDUCATION:
BLACK HAWK COLLEGE, Moline, IL
AAS Computer Information Processing Programmer - May 1994. Honor Graduate, Member DPMA, Phi Theta Kappa, Alpha Beta Gamma, National Honor Society.
HAMILTON TECHNICAL COLLEGE, Davenport, IA
AAS Electronics Technology - April 1989.
Deans List, Member of the Student Council.
MILITARY SCHOOLS:
NON-COMMISSIONED OFFICERS LEADERSHIP SCHOOL, 29 Palms, CA Award for Academic Excellence - January 1987.
MARINE CORP INTEGRATED MAINTENANCE MANAGEMENT, Camp Hansen, Okinawa, Japan
Honor Graduate - December 1984.
MARINE CORP COMMUNICATIONS ELECTRONIC SCHOOL, 29 Palms, CA Tactical Air Command Central Repair Course - June 1984. Honor Graduate.
Basic Electronics Course - November 1983.
Honors List.
ROCK ISLAND HIGH SCHOOL, Rock Island, IL
Graduate - June 1981.
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