Service Representative Customer

LAWALOLUWASEUNGLORIA

Hardworkinganddrivenindividual,whoisn’tafraidtofaceachalenge,

passionateaboutworkandknowshowtogetthejobdone.

090********

081********

*************@*****.***

*,**************etoremetashashaAkonwonjoLagos

EXPERIENCE

OUTCESSSOLUTIONSNIGERIALIMITED

Ikeja,LagosState.

September2022-tildate

WorkedascomplianceofficeratOutcess solutionsNigeriaLimited

checkingthequalityofalKYCregistrationsdailyforNCC

KYCComplianceanddatagenerationandoperational

reportingonthedailyreportrequirementsforCustomer

providedaily/weekly/monthlyreportbasedonthedata

analysis.

trackingoffraudulentregistrationkits

reducethepoordataqualityofKYCregistrations

receivedfrom thefieldtoimposestiffpenaltiesonagentsfoundtobemaking fraudulentandpoorqualityregistration.

HealthInformationManager

StateHospitalIfo,OgunState.

August2021-June2022

WorkedasanhealthInformationmanageratStateHospitalIfo Iorganizedandmaintainedpatientrecordsbycolectinginformationsuchastestand examresults,diagnoses,recommendedtreatmentplansandpriormedicalhistory.They havedevelopedknowledgeofmedicalterminologyandclinicalcodingtoassistin producingqualityreport.

HealthRecordsOfficer

RandleGeneralHospital,Surulere,LagosState

August2019-November2019

RandleGeneralHospital,Surulereisagenerationalbrandinhealthservicedelivery, situatedon66,RandleAvenue,SurulereintheLagosMainlandareaofLagosState.Itis oneofthe24hospitalsunderthemanagementoftheLagosStateMinistryofHealthand theLagosStateHealthServiceCommission

*recordingpatientadmissions,transfers,anddischarges

*colatingstatistics

*usingclinicalcodingtorecordilnessesandtreatmentsonpatientrecords

*transferringpaper-basedpatientrecordstoanelectronicsystem

*bookingappointmentsforpatients.

HealthRecordsOfficer

UNIOSUNTeachingHospital

July2016-December2016

UNIOSUN TeachingHospitalisastateownedmedicalteachinghospitallocatedin Osogbo,OsunState,Nigeriatoprovidetertiaryhealthcareandsupportundergraduate medicalstudentsfromOsunStateUniversity.

Maintaskasmedicalrecordsofficer

*recordingpatientadmissions,transfers,anddischarges

*colatingstatistics

*usingclinicalcodingtorecordilnessesandtreatmentsonpatientrecords

*transferringpaper-basedpatientrecordstoanelectronicsystem

*bookingappointmentsforpatients.

MotherandChildHospitalAkure,OndoState.

July2015-December2015

Mother&ChildHospital,isaHospitals-Publichealthcareorganisation,inAkure,Ondo, Nigeria.

*recordingpatientadmissions,transfers,anddischarges

*colatingstatistics

*usingclinicalcodingtorecordilnessesandtreatmentsonpatientrecords

*transferringpaper-basedpatientrecordstoanelectronicsystem

*bookingappointmentsforpatients.

SKILLS

Abilitytoobtaindata,analyzeandprotectconfidentialhealthinformationof patients.

Executinganefficientrecordsystem andworkingwithcomputertoprocess information.

Analyzeinsuranceclaimsbyverifyingtheiraccuracyconfirmingthatclient policiescoverthedamages.

Goodcustomerserviceapproach.

Abilitytoworkwithotherhealthprofessionals(Teamwork).

Accuracy

Communicatingwithpeople

Beingorganised

Planning

Workinginateam

Timemanagement

Communicationskils.

Gatheringandorganisationskils.

Technologyskils.

Numeracyskils.

EDUCATIONAL

Institution. Certificate. Date

Schoolofhealthinformation Highernationaldiploma. 2018- 2020

Management,Lagosuniversity

Teachinghospital,idiAraba,

Surulerelagosstate.

Colegeofhealthscienceand Healthinformationtechnician. 2014- 2017

Technologyidahkogistate.

Africanchurchgrammarschool SSCE. 2007

-2013

Okaakoko,ondostate.

ChristA//Ccentralprimaryschool FSLC. 2002

-2007

Okaakokoondostate.

REFRENCES

MrSamsonGidado

HOD

Healthinformationmanagementdept

SchoolofhealthinformationmanagementLUTHLagosstate

081********

Mroluwaseunorimoloye

HOD

Healthinformationmanagementdept

MotherandchildHospitalakureondostate

070********

Mromotosho

Healthinformationmanagement

SchoolofhealthinformationmanagementLUTHLagosstate

080********

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