Warehouse Manager
Resume:
WAYNE SHEPHERD
#****
Atlanta, GA 30308
Cell: (708) 638 - 9099
*********@*****.***
SUMMARY
A well organized, customer focused person who delivers results. Highly effective manager/supervisor. Highly cooperative Team member and builder frequently regarded as a valued member of the customer’s team. Particularly effective in busy environments with little or no supervision.
Successfully able to complete day to day operations on a tight schedule and maintain customer satisfaction. Known as self motivated and a quick learner. Skills include supervisory, customer support, creating purchase orders for vendors, rental reconciliation and all shipping and receiving methods, accurate inventory management.
PROFESSIONAL EXPERIENCE
Phase 3 Marketing & Communications August 2021 - Present
Warehouse Manager (2021 – Present)
Supervise the training, daily activities, scheduling and performance of all warehouse staff including identifying talent/skills and delegating assignments based on strengths and weaknesses. Supervise and assist with Picking and packing orders accurately. Supervise the receiving and unloading of inventory and accurately account for inventory received. Perform cycle counts on inventory to maintain an accurate count of the inventory. Interact with sales representatives to ensure customer satisfaction. Supervise Quality Care Team to ensure customer satisfaction with order fulfillment. Attend managerial team meetings to develop and evaluate systems and procedures to maintain/increase customer satisfaction. Organize warehouse space and maintain inventory levels. Operate box truck and forklift. Adhere to all warehouse safety guidelines and regulations. Provide a high level of customer satisfaction through all aspects of shipping, stocking, and receiving of material. Took the initiative to get cross training to assist Project Coordinators in bringing customer ideas to life through digital marketing
Impact Specialties / Construction Specialties, Kennesaw, Georgia March 2017 – August 2020
Samples Coordinator (2017 – 2020)
Achieved high levels of customer satisfaction through excellence in shipping, stocking, purchasing and receiving of material. Shipped products to different customers around the country. Performed cycle counts on inventory to maintain accurate count of the inventory. Created Purchase orders for vendors to receive new products, samples and Inventory. Interacted with different sales representatives to create satisfaction with customers.
C.T.D.I., Elgin, Illinois Jan 2006 – Oct 2016
Shipping Supervisor (2013-2016)
Coordinated all transportation for shipping T-Mobile cell tower infrastructure equipment to support cell tower builds around the country primarily focusing on the Kansas City, St. Louis and Chicago Markets. Fully cross-trained in all warehouse functions from returns, receiving and shipping. Served as a replacement lead when Management was not on the premises. This position had a high degree of customer interaction via email and phone.
Transition coordinator (2011-2013)
Coordinated warehouse moves for T-Mobile warehouse closings being transitioned into CTDI facilities across the United States. Including full inventory moves/cycle count, personnel training on newly implemented software while servicing general contractors and technicians. CTDI performed full transitions without interruption to order entry and processing.
Lean Change Agent (2010-2011)
Completed 24 hours of Lean Fundamentals training with specific emphasis on 5S, Kaizen, Poka Yoke and Value Stream Mapping. Lead several 5S transformations and participated in team kaizens.
Inventory auditor (2008-2013)
Travel around the United States to conduct a CTDI inventory audit for T-Mobile, AT&T, LEVEL 3, Cricket, and Sprint warehouses.
Rentals Reconciliation Coordinator (2006-2013)
Reconciliation is responsible providing accurate reconciliation of Rental contracts by determining additional customer charges.
MOTOROLA, INC Jan 1999 to Jan 2006
Original Equipment Manufacturer (OEM) expeditor, Elgin, Illinois (2005-2006)
Call vendors and expedite orders to create Customer Satisfaction and maintain a 90% service Levels to assist with the transition to CTDI.
Rentals Reconciliation Supervisor, Elgin, Illinois (2004-2006)
Responsible for providing accurate reconciliation of Rental contracts by determining additional customer charges or providing credits related to missing equipment, late returns, additional minutes and damages. This role was in charge of bringing in 30% of Rentals revenue as well as a liaison between Motorola and customers on specific equipment issues. An expert in Global Customer Care software which helped to maximize the ability to streamline the billing process.
Rentals Receiving/Shipping Coordinator, Elgin, Illinois (2002-2004)
Expertise in shipping and receiving equipment from customers. Trained in programming Iden phones for Nextel and maintaining inventory levels within the Rental area. Knowledgeable in using different shipping methods: (Fed X, UPS, and special couriers).
Automated Picking Department (Trainer), Schaumburg, Illinois (1999-2002)
Performed critical processes in Motorola's Accessories and Aftermarket Distribution Center. Trained and took part in picking, consolidating, and packing customer orders accurately while maintaining aggressive productivity goals. Communicated status of work in progress to co-workers, expeditors, and supervisor to minimize order fulfillment time. Picked and shipped orders the same day received.
EDUCATION
Bethune-Cookman University
Chicago State University
South Suburban Community College
PROFESSIONAL DEVELOPMENT
Training includes courses and seminars in CPR/Blood borne Pathogens/AED Training
Very
FIRST AID Training
ISO 9001 and Malcolm Baldrige training
Medical Emergency Response Training, Team Problem Solving
Iden Programming for Nextel
5S, Kaizen, Poka Yoke and Value Stream Mapping 5’s Training
References Furnished Upon Request
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