Service Representative Customer

Amita

Ottawa, K*M *K*, (Ontario, Canada)

LinkedIn: www.linkedin.com/in/amitagoyal

Mobile: +1-613-***-****, Email: ***********@*****.*** Professional Summary

Skilled, Motivated, and Goal-oriented Software engineer, committed to work in a fast-paced environment with more than five (5) years of experience in the Tech Support, Administration and Management. Enthusiastic worker who knows how to perform manual and automatic testing, resolve client/team queries, troubleshoot bugs using testing frameworks.

Education

Algonquin College, Ottawa, Ontario (May, 2017 – Apr, 2019)

• Computer Systems Technician

Lovely Professional University, Phagwara, India (Aug. 2013 – Jun. 2015)

• Master of Science in Computer Science

Lovely Professional University, Phagwara, India (Aug. 2008 – Jun. 2012)

• Bachelor of Science in Information Tech

Professional Experience

Restaurant Manager/Owner, Bar-Burrito Restaurants Inc, Ottawa, Canada (Jan 2022 – Present)

• Coordinate with franchise representatives frequently to meet the expectations of Bar-Burrito.

• Procure material to manage store inventories and ensure staffing needs by coordinating their schedule.

• Responsible for client engagement and queries to provide highest standard in customer service.

• Review and maintain restaurant reports to determine any issue on daily basis. IT Support Customer Service, DSORC, Ottawa, Canada (Aug, 2020 – Jan, 2022)

• Troubleshooting DSORC customers Echo show devices and verify software is encrypted.

• Monitor and maintain DSORC’s technical support system

• Respond to DSORC user’s complaints and inquiries in a timely manner. Shift Supervisor, Tim Horton's, Ottawa, Canada (May, 2019 – Jan, 2020)

• Provide training to new hires on service skills and continue monitor their progress.

• Responsible for customer interaction policies and making sure cashing out customers quickly.

• Answerable for shift operations and customer needs and try to provide best consumer shopping experience. Customer Service Representative, Ottawa Light Rail Vehicle, Ottawa, Canada (Aug 2019 – Jan, 2020)

• Assist with commissioning of the operating system of light rail Vehicle.

• Convey LRV, stations and depot defects to team to resolve them as soon as possible.

• Communicate and update rail delays and incidents to passengers. Amita

Ottawa, K2M 0K7, (Ontario, Canada)

LinkedIn: www.linkedin.com/in/amitagoyal

Mobile: +1-613-***-****, Email: ***********@*****.*** IT Support, Algonquin College, Ottawa, Canada (Aug, 2018 – April 2019)

• Respond to user service requests, resolve tickets including connectivity problems.

• Troubleshoot hardware and software issues; resolve and create a documentation.

• Resolve client issues on time and providing high quality customer service.

• Install and configure software and perform hardware installation including peripherals. Web Developer – Soften Creative Solutions, Jalandhar, INDIA (Apr, 2016 – Apr, 2017)

• Troubleshooting and fixing desktop, refurbish and applying patches, installing software and drivers.

• Maintaining web servers, creating, and designing web pages, business pages, and company portals.

• Acknowledge & resolve client Issues, helping clients with their technical inquiries, documenting, and maintaining knowledge base.

• Maintaining consistency in design and layout, fixing bugs, and applying patches across applications. Skills & Knowledge

Microsoft Windows NT - VMware Workstation, Microsoft SQL, Microsoft Visual Studio, Microsoft Office Suite (Word, Excel & PowerPoint.

Software: Databases (MySQL, Oracle, MSSQL), Foundation of IT Service Management, IT Infrastructure Library (ITILv3)., Data backups, Cloning and Recovery operations, Ticketing Systems such as Jira, Trello, &c., HTML, CSS, JavaScript, PHP, Responsive Design, WordPress, OpenCart, cPanel, Remote Tools Such as Zoom, Teams, Software Installation and Trouble- shooting

Skills and Proficiency: Good organizational skills, trilingual (English, Punjabi, and Hindi), Team leader and work well in teams, Ability to manage work under pressure and always curious/ready to learn more. References

• Chetan Mittal – Kiewit Corporation I Project Engineer I 510-***-****.

• Kavish Singla – Algonquin College (Co-worker) I Technician I 873-***-****.

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