Business Analyst Technology Specialist

Joann T. Scrivanich

****************@*****.***

www.linkedin.com/in/joann-t-scrivanich

Old Tappan, NJ, 201-***-****

Business Analyst & Project Manager

Experienced business analyst responsible for customer service and business processes within the financial industry. My years of expertise can transfer to most industries. My organizational skills and data analysis would enhance the business processes associated with the administration of your consumer products. Worked on automation of customer request aligned with financial applications of which required analytical thinking while working in the financial industry. Trained clients along with employees on new application releases aligned with the member firm financial applications. Coordinated infrastructure upgrades. Established detail oriented and problem-solving procedures for new releases around trading rules and regulations while being flexible with customer requests.

Areas of Expertise

•Contract Drafting/Negotiating skills

•Cross-functional Collaboration and Communication with Internal Stakeholders

•Automated system for business processes

• Detail-oriented

•Business correspondence

•Vendor management

•Budgeting

•Maintained statistics and analytical reporting tools within regulatory applications

•Relational Databases

•Analyzed business processes and procedures for improvements and efficiency

• Migrated application functionality

• Analytical and problem-solving application skills

Accomplishments

● Upgraded a WANG minicomputer network over to a Novell Netware platform as one of my first networking experiences.

●Developed a corporate help desk that managed a call system for an average of 200+ calls from customers of which 40+ were assigned to administrator staff and department managers.

●Worked with developers on multiple new regulatory application builds that started off on a DBASE DOS platform to an oracle windows and mainframe platform.

●Upgraded a human resources mainframe employee database to a People Soft Oracle interface and established new procedures.

●Upgraded a mainframe bursar member firm dues collections’ interface to oracle with financial services.

Career Experience

Systems Application Knowledge Engineer, New York Stock Exchange, New York, NY 1998-2005

Managed product management and design for applications in Market Surveillance, Regulatory and corporate divisions. Identified challenges and opportunities with products and operational tools and collaborating across teams to design, build and launch enhancements.

Managed Lotus Notes account permissions and access rights for corporate applications.

Managed software releases for regulation and compliance software for internal and external customers.

Coached teammates and developed knowledge base articles for both users and IT personnel to assist with knowledge transfer.

Organized and documented all support and application knowledge for support analysts that have been trained to support various levels of support roles throughout the regulatory environment.

Created and managed user accounts in Active Directory and Microsoft Admin Center.

Designed product marketing knowledge support for all levels of support with department heads, technical and third-party resources.

Formed a cross-functional engineering group to work towards technical deliveries aligned with a centralized model with continuous maturity for upgrades while limiting downtime for production support.

Developed customer management’s support relational database for enterprise applications for product development, software support and provided employee training.

Published knowledgebase documentation for applications.

Developed Product lifecycle for business improvements for corporate enterprise accounting relational database structure.

Provided Remedy reporting to departments for call statistics and data analysis.

Systems Application Team Lead, New York Stock Exchange, New York, NY 1992-1998

Project lead who stayed abreast of developments and changes of all corporate applications. Identified challenges and opportunities with products and operational tools and collaborating across teams to design, build and enhance business.

Responsible for day to day management of executing to milestones and budget on one or more projects.

Managed the migrations of mainframe applications to Novell and Oracle servers.

Developed Product lifecycle for business application implementation to include improvements.

Analyzed business application to support all efforts to simplify and enhance customer experiences.

Served as a business liaison between the business community and technical organizations to meet technical requirements to remain ahead of the emerging markets.

Responsible for capacity planning and system design for implementation of software development.

Experience With:

Remedy, Novell, CICS, ISIS, Unix, SYBASE, Microsoft, routers, Active Directory, Computer Networking, Operating Systems, Agile, Oracle, Enterprise Software, SQL, Business Analytics, Microsoft SQL Server, Linus, Data Warehouse, Problem Management, Test Cases, .NET Framework, User Experience, iOS, Software Project Management, IT Project Management, Novell Administration, Microsoft Administration, UNIX, User Training, Troubleshooting, IIS, Business Requirements Relational Databases, Java, JavaScript, LAN, Ethernet, XML, Web Services, .NET, Mac OS, Firewall, Network architecture, Windows, Jira, Second and Third Level Support,

Organization Skills, Business Process Improvement, Accounting, Process Mapping, Automation, ServiceNow, Customer Management, Project Management, Financial Services, Business Processes, Information Systems, Analytical, Business Operations’, working independently in a fast-paced environment,

Additional Experience

Team Leader/Systems Application Analyst, New York Stock Exchange, New York, NY

Information Technology Specialist, New York Stock Exchange, New York, NY

Confidential Secretary, New York Stock Exchange, New York, NY

Senior Secretary, New York Stock Exchange, New York, NY

Education

Bachelor in Business Management and Informational Sciences

Fairleigh Dickinson University

Classes: Mastering Agile Business Management, Enterprise Level Agile Business Management

Referenced furnaced upon request

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