Data Entry Customer Support

MESKERME

TADELE

*********@*****.*** 571-***-****

Fort Washington, MD 22304

PROFESSIONAL SUMMARY

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

SKILLS

CCTV

Technical Troubleshooting

Directory Services

Customer Services

Proactive

Data Entry

Alarm & Badge Activity

Lenel on Guard 7.3

QuickBooks

Client/Customer Support

Service Now

Patient Care

Outpatient care

Inpatient care

Direct Patient Care

WORK HISTORY

Front Desk Reception Southern Towers Apartment - Alexandria, VA 01/2020 - 03/2021

Answering and routing phone calls in accordance with office policies

Log all incoming incidents in Service Now and request with actions taken to resolve

Greet and direct all visitors including vendors, clients and customers

Hands on experience with office equipment (Fax machines, copiers and printers)

Produced weekly reports using Microsoft Excel and other internal software utilized by the Global Security Command Center using Service Now tickets.

Receptionist Hilton - Alexandria, VA 04/2019 - 04/2020

Managed multiple tasks and met time-sensitive deadlines.

Answered central telephone system and directed calls accordingly.

Confirmed appointments, communicated with clients and updated client records.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Maintained confidentiality of information regarding clients and company

Confirmed appointments, communicated with clients and updated client records

CNA ManorCare Health Services - Alexandria, VA 05/2016 - 03/2019

Help patients with personal hygiene and care such as bathing, grooming, and dressing, and bowel and bladder care

Take and record patient vital signs and weight

Documents actions by completing forms, reports, logs, and records

Maintains work operations by following policies and procedures

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

EDUCATION

Virginia Highland College - Abingdon, VA Expected in 06/2026

Associate of Science

Skill development experience includes, assists doctors and other nurses in providing critical care to patients

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