Customer Support Technology Specialist
Resume:
Shawn Lee
Talking Rock, GA
*****.***@**.*******.***
https://www.linkedin.com/in/shawn-lee-2785431a0/
PROFESSIONAL SUMMARY
Technology Specialist and Military Veteran with fourteen years of proven experience in the United States Army National Guard. Accomplished measurable results while leading teams in a dynamic, fast-paced manufacturing environment. Possess a comprehensive background in Information Security, Operations, and Technical Support derived from conducting operations for previous employers. Possess extensive knowledge in software, hardware, troubleshooting, and support operations. Recipient of multiple awards for outstanding performance, professionalism, safety, and service. Career supported by a Bachelor of Science in Information Systems with a concentration in Cybersecurity.
Proven Leadership
Emotional Intelligence
Data Analysis
Adaptability
Training and Development
Policy Implementation
Team Builder
Communication
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
GAF – Cumming, GA 2008 – 2020
Machine Operations
Ensured 24/7 operational capacity and security of multi-million-dollar manufacturing facility.
As a team member and leader, I was responsible for the safety of my coworkers and the facility.
Produced 60M+ defect-free products over an 11-year period with zero lost time due to workplace accidents/incidents.
Directly contributed to the quality and safety records for more than eleven years through contributions to workplace/production efficiencies and continual improvement to processes and workflows.
Additional Work Experience:
Fifteen years of customer-facing experience. I have worked in food service, retail sales, and customer support positions interacting with customers while providing top-notch care. Maintained department-level cohesion and functionality while ensuring customer-focused end results.
United States Army National Guard – Various Locations
19K Armored Tank Crewman 1988 – 2002
Conducted peacetime and combat operations at the squad, platoon, company, and battalion levels. Received numerous awards and commendations for service, sacrifice, and outstanding achievements.
Awarded an Army Commendation Medal for adaptability and quick thinking that saved $10M in classified military combat equipment.
Developed exceptional skills in team building, leadership, adaptability, and cultural adaptation through various deployments and cross-cultural cooperative missions.
EDUCATION
Bachelor of Science in Information Systems
Concentration in Cybersecurity
Strayer University
2019-2022
CERTIFICATIONS
TestOut Security Pro Certified
NOTABLE AWARDS
Army Achievement Medal (4)
Army Commendation Medal
Southeast Asia Service Medal
NATO Medal (Former Yugoslavia)
TECHNICAL SKILLS
Software: Microsoft Office 365, G Suite, Tableau
Operating Systems: Mac, Microsoft Windows, Android
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