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Customer Support Technology Specialist

Jasper, GA
March 24, 2023

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Shawn Lee

Talking Rock, GA



Technology Specialist and Military Veteran with fourteen years of proven experience in the United States Army National Guard. Accomplished measurable results while leading teams in a dynamic, fast-paced manufacturing environment. Possess a comprehensive background in Information Security, Operations, and Technical Support derived from conducting operations for previous employers. Possess extensive knowledge in software, hardware, troubleshooting, and support operations. Recipient of multiple awards for outstanding performance, professionalism, safety, and service. Career supported by a Bachelor of Science in Information Systems with a concentration in Cybersecurity.

Proven Leadership

Emotional Intelligence

Data Analysis


Training and Development

Policy Implementation

Team Builder


Microsoft Office Suite


GAF – Cumming, GA 2008 – 2020

Machine Operations

Ensured 24/7 operational capacity and security of multi-million-dollar manufacturing facility.

As a team member and leader, I was responsible for the safety of my coworkers and the facility.

Produced 60M+ defect-free products over an 11-year period with zero lost time due to workplace accidents/incidents.

Directly contributed to the quality and safety records for more than eleven years through contributions to workplace/production efficiencies and continual improvement to processes and workflows.

Additional Work Experience:

Fifteen years of customer-facing experience. I have worked in food service, retail sales, and customer support positions interacting with customers while providing top-notch care. Maintained department-level cohesion and functionality while ensuring customer-focused end results.

United States Army National Guard – Various Locations

19K Armored Tank Crewman 1988 – 2002

Conducted peacetime and combat operations at the squad, platoon, company, and battalion levels. Received numerous awards and commendations for service, sacrifice, and outstanding achievements.

Awarded an Army Commendation Medal for adaptability and quick thinking that saved $10M in classified military combat equipment.

Developed exceptional skills in team building, leadership, adaptability, and cultural adaptation through various deployments and cross-cultural cooperative missions.


Bachelor of Science in Information Systems

Concentration in Cybersecurity

Strayer University



TestOut Security Pro Certified


Army Achievement Medal (4)

Army Commendation Medal

Southeast Asia Service Medal

NATO Medal (Former Yugoslavia)


Software: Microsoft Office 365, G Suite, Tableau

Operating Systems: Mac, Microsoft Windows, Android

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