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Customer Service Project Manager

Malvern, PA
March 24, 2023

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Yogesh G. Mulay

Principal Engineer

Malvern, PA 201-***-****


Accomplished Leader with 24 years of experience in advanced internetworking technologies. Skilled at managing international projects and leading cross-functional and cross-regional teams while working on various support and prime management projects. Experienced at mentoring people on project initiatives designed to improve organizational and individual effectiveness. Excel at designing, architecting, analyzing, supporting, troubleshooting, and performance tuning across high-end enterprise projects by aligning and adhering to company security standards. Dedicated to achieving results, meeting deadlines, and exceeding expectations.

Strategic Planning Talent Development Design & Architecture Project Management Information Technology

Budget Management Project Planning Change Management Business Communication

Customer Service Process Development Research Risk Management Leadership

Technical Skills: Docker, Kubernetes, Containerization, Private & Public Cloud Computing, Storage, Kibana, Grafana, Splunk, Prometheues, Ansible, OP5, Nagios, Cactii, SevOne, VMWARE, Cloud NAS, AWS, GitHub, SDLC Deployments, Supporting SAAS PAAS IAAS, Routing Switching, Firewalls, SLB, GSLB, wireshark and Sniffer.


Comcast Corporation 2009 – Present

The second-largest broadcasting & cable television company with major businesses in media, entertainment & internet and has over 180K employees.

Principal Development Engineer

Design, configure, architect, and upgrade the infrastructure of Comcast products. Configure enterprise-level switches for its usage in cloud, containerization, storage and security logging to adhere with all security, networking & authentication standards.

First team member to start building, upgrading, administering and monitoring inhouse Xfinity cloud infrastructure on VMware end-to-end. Strategically plan, schedule and upgrade VMWare components, including esxi, vcenters, drivers, kernels & firmwares with minimal to zero downtimes throughout the US customer base.


Lead the Video IP Engineering & Research (Viper) Team which empasses designing, architecting, deploying, and administering the IP Video Platform for the entire US customer base and its syndication partners, such as COX, Shaw & Charter Communications.

Oversee each escalated production, management and executive issue, including IPTV, Xfinity, Cloud & Next Gen planforms, to a full resolution by troubleshooting and coordinating between various software groups.

Work closely with support vendors (i.e., Cisco, VMWare, HP, Juniper & Arista) to isolate and address critical issues.

Participate in architectural-level meetings to evaluate next generation products on network, systems & cloud. Recommend potential solutions and upgrades to implement in production environment.

Assist, support and train engineers on 24/7 operations. Educate and contribute to on-site and off-shore team build in all the above engagements.

Support delivery of the industry’s first Virtual Cable Modem Termination Systems (VCMTS) on Software Defined platform (ONOS) on EDGECORE switches. Later, assisted in the migration to Juniper & Arista platforms.

Science Application International Corporation 2007 – 2008

Network and Security Operation / Project Management

A leading system, solutions, and technical services company offering a broad range of expertise in defense modernization efforts, intelligence, homeland security, logistics, and product support, health and life sciences, space and earth sciences, and global commercial sciences.

Project: CityTime

Planned, designed, configured, and administered a fully meshed environment managing 120+ agencies from a centralized location in New York. Administered and configured changes to 6500, 4500, and 3750 Series Cisco Switches. Installed, configured, administered, and upgraded CSA servers from 5.0 to 5.2. Provided 24/7 support for network and security issues. Developed a staging environment for the deployment of agencies.

Upgraded 3,750 stacks and Cisco PIX and ASA Border firewalls.

Migrated ACS servers from version 3.2 to 4.1 to authenticate using RSA.

Configured Solarwinds bandwidth to monitor and intgrate Whatsup gold with Remedy to generate tickets in relation to priority and severity.

Authored documents detailing steps and procedures pertaining to network and security related changes and updated it according to the changes preformed.

Configured the MAZU profile to manage and maintain logs of network environments and generate alerts according to severity levels set.

Patni Computer Systems Ltd. 2003 – 2007

Senior Systems Engineer / Project Manager

A top 10 software and hardware consultancy firm in India with a strong presence in USA, UK, and Europe.

Gained an understanding of customer requirements and provided networking solutions. Planned, designed, and implemented offshore development centers.

Designed networks for customer project connectivity and interfaced with customers.

Ensured high availability and performance by designing resilient network backbones.


Bachelor of Engineering in Electronics and Telecommunication, Mumbai University (India)

Cisco Certified Network Associate (CCNA)

Cisco Certified Networking Professional (CCNP)

Certified Microsoft Certified Systems Engineer (MCSE)

Cisco Securing Networks with Pix and ASA

Checkpoint NGX Course

Project Management Professional (PMP), In Progress

Certified VMWare Sales Professional

Certified VMWare Technical Sales Professional


Giraffe Award for Standing Tall Against the Odds to Help Lead and Deliver IPTV for Comcast and Syndication Partners

Comcast NGAN Award for Excellent Work to Help Deliver VCMTS

Patni Computer Systems Global Excellent Performance Award (EPA) for 2005 from the ITMD Department

Valuable Contribution Award (VCA) for ITMD Department in 2005

Letter of Appreciation from Mr. Naren Patni (CEO).

Patni Computer Systems Global Excellent Performance Award (EPA) for 2003 from the ITMD Department

Platform and Cloud Infrastructure Architect Leadership Strategic Planning

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