Professional and Outgoing Customer Service Rep

Selena A. Slay

***** * **** **, ******, Arizona *5339

602-***-**** • ************@*****.***

Professional Summary

Motivated college student, working towards a degree in Nursing. I am a friendly, outgoing and energetic team player with a hard-working and driven nature. I am eager to employ strong consumer-centered service. My leadership abilities, derived through my previous work and leadership experience, have provided a wide array of training. I exhibit a professional demeanor with strong leadership and relationship-building skills and I am comfortable with deescalation and crisis intervention. Skills

Interpersonal Communication • Relationship building • Collaborative Exceptional Customer Service • Problem-Solving Skills Social Perceptiveness • Resourceful

Work Experience

Case Manager / Closing Agent January 2022 - January 2023 United Tax Credit - Mesa, Arizona

Manage back-to-back appointments with clients.

Collect tax documents for company review.

Determined applicants eligibility based on IRS guidelines.

Coordinate with company CPA’s and other business personnel.

Maintain an organized filing system.

Answer questions regarding the program criteria.

Handled a combination of inbound and outbound calls simultaneously.

Reached out to all clients via three points of contact.

Collaborated with my coworkers to ensure that the clients had the most accurate information about the program.

Justice Program Director / Patient Care Coordinator September 2019 - August 2021 MOSAIC - Mumby Psychological Services, LLC - Laveen, Arizona

Manage all clinical administration duties, including scheduling, billing, while providing timely and compassionate patient care.

Provide patients with telephone coaching/support, crisis intervention and community referrals.

Oversee the Patient Portal including completing monthly patient chart audits.

Manage MOSAIC Justice Program outreach efforts and collaboration with community stakeholders.

Outreach and manage referrals from private and government organizations to offer mental health services for justice-involved individuals - those who have been identified as wrongfully accused, prosecuted and convicted, and their families.

Facilitate community meetings and justice-involved support groups.

Provide resources to patients and manage donations. Event Staff March 2019 - September 2019

T.E.A.M. Security - Tempe, Arizona

Ensured a given perimeter was safe and secure.

Perform bag and person checks.

Provide quality customer service.

Direct event attendees to correct location.

Education

Associate of Arts (University Transfer) May 2020 - PRESENT Scottsdale Community College Scottsdale, Arizona

Honors College

Student Government - Class Representative

GPA: 4.0

High School Diploma May 2020

Betty Fairfax High School Laveen, Arizona

Senior Government - 4 years

Senior Class President (2019 - 2020)

Junior Class Vice President (2018 - 2019)

Class Representative (2017 - 2018)

Accomplishments

Psychology Internship (September 2019 - September 2020)

Student Government Leadership positions (2nd grade - Senior year)

Captain of Junior Varsity Volleyball Team

Volunteer Experience

Slay Family Homeless Outreach Phoenix & Tucson, Arizona

Maryvale Family YMCA Phoenix, Arizona

References

(contact information available upon request)

Dr. Lani Maassen - Clinical Forensic Psychologist

Dr. Carlos Celis - Clinical Forensic Psychologist

Dr. Lorena Santiago-Vasquez - Clinical Forensic Psychologist

Contact this candidate