Service Representative Customer

BRIAN CLARK

CONTACT

239-***-**** cell

413-***-**** work

**********@*****.***

PROFILE

I have 3+ years experience working remotely. I am familiar with all major workforce management systems ie: Genesis, CRM, CWS, etc. Possess excellent customer service, sales, and communication skills. Seeking to leverage my customer service skills to land a position as a managing customer service representative. SKILLS

STRONG COMMUNICATION

CONFIDENCE

ADAPTIVE LEARNER

ABILITY TO READ AND DISPLAY

POSITIVE BODY LANGUAGE

DEEP DIVE ISSUES TO IDENTIFY ROOT

CAUSES AFTER ANALYSIS

HIGHLY MOTIVATED, DEDICATED, AND

RELIABLE

PERFORMS EFFICIENTLY UNDER

STRESSFUL ENVIRONMENTS

ATTENTION TO DETAIL WITH THE

ABILITY TO FOLLOW AND CREATE

GUIDELINES

ADVANCED NETWORKING AND

RELATIONSHIP BUILDING

EMPATHY

MULTI-TASKING / TIME

MANAGEMENT

EXPERIENCE

Progressive Remote Claims Adjuster

2021-2022

Responsible for surveying damages to property or investigating personal injuries to decide how much an insurance company should pay to a policyholder. Duties included evaluating claims to determine liability, negotiate settlements, and ensure that processed claims are properly paid to policyholders. Maximus Remote Operations Team Scheduler (for CDC) Conducts daily meetings for a team of 40+ employees. Resolves customer calls pertaining to Covid-19 and/or schedules appointments for high volume call centers. Reviews previous recorded calls to improve overall customer experiences. Tang & Company (Care On-Site) Operations Team Lead Promoted after the first week to manage 3 sites upwards of 150 personnel daily. Managed scheduling, expense reports for supplies, and direct contact from regional management for all of the San Francisco Bay Area.

Amazon Onsite Medical Representative/EHS Specialist In house health care provider for 2+ years. Scheduled, triaged, and treated employees for illnesses and injuries. Mandated and regulated all Environmental, Health and Safety policies and audits. Maintained vitals on all patients. In charge of worker’s compensation for all employees.

Army National Guard 68WX Combat Medic Retired

Retired 2020

In charge of a squad of soldiers and helped delegate and individually execute various commands for 6+ years. Administered emergency medical treatment to casualties. Assisted with inpatient and outpatient care and treatment.

Contact this candidate