Front Desk Clerk
Resume:
Marcy L Jacobo
Fort Mohave, AZ 86442
Cell Phone 815-***-****
E-mail *************@*****.***
SKILLS
** ***** ********* ****** (Word, Excel, Powerpoint) experience
Type 65 words per minute
Answering multiple phone lines
Filing
15 years+ Customer Service
6 years+ Hotel Experience
WORK HISTORY
EverService Inc April 2021-Present
Call center Receptionist II- answer phones, take messages, schedule appointments, intake for law firms, home buyer intake, dispatching calls to on call technicians
Moved to sales in Oct 2022- scheduling call backs for our client
Independent Executive Manager-Tupperware
Direct sales. Team of 9.
Eagle Masonry and Fence Feb 2020-March 2020
File clerk, answered phones, blue stake new jobs
Mohave High School Oct 2018-Feb 2020
VP Secretary-discipline, substitute replacements
Edgewater/Colorado Belle Casino Nov 2017-Oct 2018-VIP Representative. Check in and make reservations for hosted player's, guest requests, multi phone lines, solved guest issues
Edgewater/Colorado Belle Casino Aug 2014-Nov 2017-Front Desk Supervisor-Front desk, reservations, reports, guest requests
Avi Resort and Casino Aug 2013-April 2014
Front Office Supervisor-Front desk, check in/out, guest requests, compensation, training, cash handling, disciplinary actions
Tropicana Laughlin Dec 2011-Aug 2013
Front Desk Clerk- phones, guest requests, cash handling
Holiday Inn Express Oct 2010-May 2011
Front Desk Clerk- reservations, guest requests, cash handling
Grizzly Jack's Grand Bear Resort: Jan 2010-Oct 2010-Reservations/Front Desk Clerk- answered phones, documentations, guest requests, faxed, copies, filed, cash handling
Wal-Mart: November 2007-June 2009
Cashier- Customer Service, answered phones
EDUCATION
Recording Workshop (Early Summer 2011) - Audio Engineering Certificate
Television Production I at Waubonsee Community College (Fall)
REFERENCES
Kambra Smith
Supervisor Edgewater/Colorado Belle
James Crane
Senior Executive Host Colorado Belle
Julie Palmer
Casino Host Colorado Belle
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