Service Representative Customer

Alicia Kennedy

**** *. ** **

Raytown, MO *****

******.*********@*****.***

*- ***- *** -****

Customer-focused communications customer service professional with strong in-bound and out-bound call center experience

for a leading communications companies with expert knowledge of communications Skilled in Windows applications.

Work Experience

Investor Service Representative

SS&C Technologies - Kansas City, MO

August 2020 to November 2021

I answer inbound calls for Well Fargo Asset Manager, where customers will call in to redeem funds out of their traditional Ira and Roth Ira account and send out statements and tax forms.

Customer Service Representative

Holiday Inn Club Vacations - Pantego, TX

February 2017 to March 2020

I set appointments with clients who owned timeshare property.

customer service representative

Centrinex - Lenexa, KS

September 2014 to December 2016

I underwrote for Ace Cash Express I called the bank to verify all info on the application and process the installment and payday loans.

Accomplishments

My customer service is great...I always get 100 on my quality assurance calls I have gotten call of the month 3 times out of 315 employees

Cashier/Sales Associate

Popeye’s chicken - Raytown, MO

October 2013 to August 2014

Responsibilities

I packed orders and rung up customers.

Cashier

Dollar Tree - Jacksonville, TX

May 2013 to October 2013

I work as a cashier and assisted customers.

Sales Asst

Dollar General - Jacksonville, TX

August 2012 to May 2013

I worked as a cashier and I opened and closed the store.

Customer Service Advocate

Prescription Solutions - Overland Park, KS

November 2009 to February 2013

I work in Mail Service where I verified Medicare and Medicaid insurance and refill prescriptions for senior citizens who have their medications sent out to them with mail order service.

Customer Service Rep

Stream Global Solutions - Jacksonville, TX

June 2011 to January 2012

I worked for the company red box, where I was able to make decisions based on a customer's rental history. And/or issue refunds for unplayable disks.

Cashier

Wal-Mart Supercenter - Jacksonville, TX

March 2011 to June 2011

I worked as a cashier where I help customers buy on their accounts and issued refunds.

Customer service rep

E-telecare - Jacksonville, TX

July 2008 to February 2009

I trouble shot cell phone and I processed warranty exchange

Customer Service Representative

Alliance Data - Jacksonville, TX

October 2007 to April 2008

Assisted customers with items such as walking them through their statements and charges to their accounts.

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