Assistant Manager Shift Supervisor
Resume:
Ellena Rane
Wheaton, Maryland
************@*****.***
EXPERIENCE
Verbal Beginnings
February 2023-Present
Verbal Beginnings provides comprehensive, evidence-based applied behavior analysis (ABA) treatment procedures that are tailored to the specific needs of individuals from birth through adulthood.
I serve as a Registered Behavioral Technician (RBT) in which individualized therapy provided, promotes some independence along with treatments that provide an aim to improve clients’ functional living and quality of life.
Uncle Julios, Annapolis, Maryland- Bartender/Server
August 2022-January 2023
Worked directly with customers by mixing and serving drink orders. My responsibilities included: verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.
Sparks, Landover, Maryland- Lead Behavioral Technician
January 2021-August 2022
Served as a lead registered behavioral technician (RBT). I was responsible for young autistic children in my group and helped engage them in social settings. Being a lead technician allowed me to create and implement programs for the clients that I worked with as well as programs for other clients that BCBA’s asked for assistance with.
I implemented MAND training - Functional communication training to reduce challenging behavior: Maintenance and application in new settings.
Speech therapy
Discrete Trial Training (DTT) was used to help children on the autism spectrum master basic abilities using small, easily taught components.
Panera Bread, Kentlands, Maryland — Assistant Manager
October 2016 – November 2020
As a Cashier:
Provided a positive customer experience with fair, friendly, and courteous service
Rang up orders quickly and accurately.
Helped customers with questions or requests.
Stepped in and supported manager and team.
As the Assistant manager:
Controlled costs by monitoring portion control, food preparation; minimizing waste and examining variances
Achieved optimal performance from employees by communicating job expectations, scheduling, counseling, coaching, enforcing policies and procedures and performing appraisal reviews
Starbucks, Darnestown, Maryland- Shift Supervisor
July 2019-April 2020
Served as a shift supervisor. Responsibilities included: customer service, money management, making the schedule, and training new hires.
Lifetime Fitness, Gaithersburg, Maryland — Operations Team Member
APRIL 2018 – September 2019
At lifetime fitness, the end goal is hospitality and creating a clean, organized, friendly atmosphere for the members.
Responsible for maintaining clean facilities and provided excellent customer services.
EDUCATION
Northwest High School, Germantown, Maryland — Diploma
AUGUST 2014 - May 2018
Montgomery College, Rockville, Maryland
August 2018 – May 2020
Returned – January 2023
I am currently pursuing a degree in Information Sciences.
Additional Certifications
CPR Certified
Registered Behavioral Technician
TIPS Certified
LANGUAGES
I speak English and am currently touching up on my Spanish.
REFERENCES
David: Regional Manager at Panera Bread
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