Customer Service Sales Representative

MARGARET MCCLURE

561-***-**** / ******.*******@*****.***

EDUCATION

University of Florida, Gainesville, FL December 2022

Bachelor of Arts in Economics

GPA: 3.7

summa cum laude

WORK EXPERIENCE

Piesanos Stone Fired Pizza, Gainesville, FL January 2020 – May 2020

Hostess

Served as primary point of contact for all incoming guests, ensuring an exceptional experience

Greeted guests in a warm and friendly manner, guiding them to the appropriate dining location

Responded to inquiries and special requests from guests; identified and resolved guest complaints

Monitored customer volume to determine flow of seating arrangements and available tables

Communicated with fellow staff members regarding guests, special requests, and any issues

Tatu Sushi Lounge & Restaurant, Gainesville, FL March 2019 – December 2019

Hostess/Waitress

Greeted guests and guided to appropriate dining location, ensuring an exceptional experience

Answered phone calls and managed calendar; scheduled and confirmed guest reservations

Served tables, communicating closely with fellow servers and kitchen staff about orders and special requests

Attended to requests and inquiries in a professional manner, providing high-quality customer service

Managed and served parties of over 15 people, handling concerns and requests in a timely manner

Tilly’s, West Palm Beach, FL April 2018 – August 2018

Retail Sales Representative

Greeted and assisted a high volume of guests, providing customer service and ensuring a positive experience

Advised customers on products, promotions, and styling, building rapport, and promoting sales

Responded to customer questions and concerns and communicated with fellow staff as needed

ADDITIONAL EXPERIENCE

Big Guys Basketball, LLC, West Palm Beach, FL April 2021 – September 2021

Account Manager

Managed the Instagram account for an adult basketball league consisting of over 60 players

Communicated with league members to coordinate payment of entry fees and scheduling of games

Planned and executed sponsored events including the league’s annual golf invitational consisting of 36 golfers

Identified and reserved event venues, tracked attendees, and organized all related logistics

SKILLS

Microsoft Office Suite (Word, Excel and PP) Google Workspace

Contact this candidate