Patient Service Worker/Customer Support

SHALIYA T. FIELDS **** Stanton Street Berkeley, Ca 94702

510-***-**** ***********@*****.***

EDUCATION:

Aspire Richmond California Preparatory High School Academy Richmond, CA 08/2012-6/2016

West Los Angeles College West Los Angeles, CA

02/2019-Present

Santa Monica College Santa Monica, CA

02/2017-12/2019

Diablo Community College Pleasant Hill, CA

09/2016-01/2017

WORK EXPERIENCE:

Stanford Health Care Palo Alto, CA

Food Service Worker

07/25/2022-11/04/2022

●Hand-out Food Trays to patients in a timely manner

●Give assistance to the patients when I arrive with the Food Tray

●Ask the patients if they want help with organizing their space on the gurney beds and/or Tray Table for easy access to eat

●Sometimes the patients ask for assistance with their food to be set to eat (Unless Nurse is there to help)

●Clean and organize the Carts for sanitation

●Call Dietitian if patient wants a food exchange for current Food Tray items or any other issue with food tray, just for dieting purposes

Starbucks San Francisco, CA-Los Angeles, Ca

Barista

12/2016-07/2021

●Cashier: handling money in a fast moving environment

●Kindly meeting and greeting customers

●Bar server- Prepare Starbucks drink precisely by the exact ingredients in a timely order

● Offer Customer support with directing lines and helping sell other Starbucks’ products

●Organize/Supply shelves with Starbucks products

●Help fellow workers when store was busy

●Clean up/ and help keep things in tact when necessary

City of Berkeley Youth-Works Summer Job Program Berkeley, CA (Various Summers)

Youth Worker- Animal Shelter Caretaker 06-2011/08-2011

• Help clean/prepare animal kennels

• Feed/prepare Food for the animals in shelter

• Occasionally meet and greet the public handing out info about shelter

Youth Worker- Childcare 06/2010-08/2010

●Go on summer recreational field trips

●Help supervise the preschoolers on the playground/field trips

●Help prepare meals for preschoolers

●Read to preschoolers/help with assignments

Youth Worker- Teen Gardener

06/2009-08/2009

●Sift dirt for making new plant beds

●Water the plants

●Make irrigation systems

●Prepare and clean gardens for Berkeley Unified Schools

VOLUNTEER EXPERIENCE:

Kaiser Permanente Volunteer Program (West Los Angeles) 11/2019-07/2021

Day Surgery/Day Op Floor Department

●Gather the Patients’ information that were scheduled surgery for the day

●Help assist the patients’ to follow-up with scheduling; checking-in/checking-out

●Visit the waiting room to check-in with the closest relative of the Patient(before/during/after surgery)

●Provide comfort for the immediate family who are in the waiting room (offer blankets, beverages and/or snacks)

●Transport the patients’ to the pre-op room to the waiting room where they’re reacquainted with immediate family member(s)

●Cleaning the waiting room making sure everything is clean/tidy

●Checking-in with Doctors/Surgeons about each patient/updating patients’ surgery chart

Nursing Department

●Answer the phones- Hold/Transfer Calls for the Nurses to answer pertaining to their patients

●Go around the Nursing Rooms to pass out water/ice to the patients who can drink fluids

●Remove food trays from patient(s) rooms

●Adjusting lighting/tv volumes in the patient(s) rooms when asked to

●Answering the patient service phones when in need of help/assistance

NAACP Youth Chapter Berkeley, Ca 08/2015-06/2016

●Had group meetings with my Chapter about ways we can fix our community

●Planned volunteer work to positively impact our local communities

●Participated in Turkey Drives/Visited Retirement homes during Thanksgiving/Mother’s Day

Chaparral House- Retirement Home Berkeley, Ca 09/2014-05/2015

●Walked around the clinic/home greeting the residents

●Walk the residence around the neighborhood

●Polished the women residence fingernails

Greater St. Paul Baptist Church Pastor’s Cafe Oakland, Ca 11/2012-08/2014

●Helped prepare the food

●Cleaned the dishes

●Serve the a Church members

SKILLS:

Fluent Computer Skills (Microsoft Word, Excel, and Power point); Strong Communication skills; Excellent Customer Service; Problem Solver; Well organized; Leader/ Team Player; Empathetic/Strategic thinker; Highly Motivated; Effective listening skills/following directions; Intermediate knowledge of Medical Terminology; Able to complete a task in a timely manner; Optimistic.

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