Scrum Master Customer Service

ATEKOJA ADEDEJI

Nottingham, Maryland, United States

********@***.*** 443-***-****

linkedin.com/in/adedeji-atekoja-a3769333

Summary

SUMMARY

Result-focused and personable project facilitator with strengths in administration, exemplary presentations, agile methodologies and logistics/supply chain management. A proactive true-leader with a fitting background for effective collaboration and provision of leadership for cross-functional and high-performing teams in time-boxed tasks, especially those demanding extensive computer knowledge, strong people skills, ardent attention to details and cultured business decorum.

Experience

Scrum Master

Lodeta Consulting

Feb 2018 - Present (5 years)

•Provided Leadership to a 9-man Team with emphasis on adherence to extant Scrum Law without bias to inspection and adaptation through learning and development.

•Promoted Human-Centered Design through strategic paradigm shift to achieve robust needs assessments, end-user insight as well as timely and qualitative deliveries.

•Championed Scrum Maturity drives, proactively identified and resolved issues to address impediments, enhance team loyalty and keep projects focused to maximize productivity.

•Tracked hours and expenses to keep project on track and within budgetary parameters.

•Facilitated complete cycle development for multiple projects by prioritizing needs and delegating assignments that relatively reduced down-times.

•Delivered strategic presentations for customers and team members to detail project scope, progress and results that improved stakeholders' buy-ins by almost 80%.

•Provided enabling environment for team’s Autonomy and Mastery whilst maintaining focus. Scrum Master

Citadel Global

Mar 2017 - Present (5 years 11 months)

•Provided Leadership and Collaborated to manage product backlog and supported Scrum framework in all Scrum events.

•Facilitated continuous improvement and inspired progressive learning culture in both distributed and collocated teams.

•Mentored team members on Agile practices, technical excellence, healthy backlog management and prioritizations within the boundaries of scrum.

•Guided team to adopt Scrum and Agile best practices including Agile Inceptions, Quarterly planning and standard Agile ceremonies to deliver value to customers’ delight.

•Supported all designs, testing and documentation efforts in developments and deployments of product increments whilst ensuring the capture and communications of key metrics.

•Facilitated multiple projects from project start, through delivery, by prioritizing needs and delegating assignments to achieve seamless knowledge transfers. ATEKOJA ADEDEJI - page 1

•Assessed team members' jobs and helped to balance workload for general efficiency.

•Shielded scrum team from external interference for optimal productivity and success.

•Identified innovative and automated approaches to routine tasks like seamless role-swarming which helped us through our WIP limit agreement.

Financial Services Professional

World Financial Group

2020 - Jan 2023 (3 years)

•Mentored and collaborated with team to adopt agile framework in prospects’ needs assessments and fulfilment through iterative designs and deployment of investment plans and vehicles that generated a 5% monthly average increase in turnover.

•Coached Team to conceptualize promotional offers and used persuasive sales techniques to upsell services.

•Delivered informational sales presentations to prospects to build symbiotic client relationships and improved clients' loyalty.

•Engaged clients to determine appropriate requirements like income and expenses, financial objectives and risk tolerance in order to produce healthy backlogs and user-stories to develop successful financial plans.

•Expanded customer relationships by maintaining regular follow-up processes and rapport to enhance referral-induced sales by 30%.

•Promoted Financial Literacy Programs with focus on Business Strategies, Customer Service, Retirement Income Strategies and Insurance Protection. Product Owner/Project Coordinator

Soft Alliance Resources Ltd., (Lagos State Government) Mar 2008 - Present (14 years 11 months)

•Assessed needs and implemented plans for Lean operational approaches.

•Facilitated requirements gathering and documented requirements in a way that met expectations of the business in driving the core values and overarching goals.

•Motivated Team to achieve continuous improvement through Agile Values in a statewide debugging of personnel data for accurate pension computations and remittances.

•Collaborated cross-functionally to balance suppliers’ conformance with Product Goals.

•Translated data from curriculum to functional user stories for seamless planning and execution.

•Prepared and documented functional specs and coordinated major project initiatives, including analysis, design, testing, rollout, and data reporting.

•Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

•Analyzed data to evaluate trends and make proactive adjustments to policies to adapt system to realities in order to keep projects on track.

•Developed and executed long-term supply strategies based on sound suppliers’ profiling and cost modeling imperatives to maximize value by 10%.

•Maintained a dynamic Suppliers’ Data Base for informed decisions and general buy-ins. Education

Federal University of Technology Akure

Master of Business Administration, Business Administration, Accounting and Finance ATEKOJA ADEDEJI - page 2

The Polytechnic, Ibadan

Higher National Diploma, Banking and Finance

Lagos State Polytechnic

National Diploma, Banking and Finance

Licenses & Certifications

Professional Scrum Master - Scrum.org

Scrum Master Certification - Cousera

Confluence Fundamentals Badge - Atlassian

Applied Scrum for Agile Project Management - University of Maryland Agile with Atlassian Jira - Atlassian

Professional Diploma, Purchasing and Supply Management - Chartered Institute of Purchasing and Supply Management

General Lines Agent: Life, Accident, Health and HMO Skills

agile • change management • coaching • conflict management • continuous improvement • critical thinking • Jira • Strategic Planning • Teamwork • Collaborative Problem Solving ATEKOJA ADEDEJI - page 3

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