SHERMAN NUNGESTER

home phone: 512-***-**** cell: 620-***-****

*** ******** ******, *****, ** 78634 adv425@r.postjobfree.com Professional Profile

Accomplished professional with diverse experience poised to assist in providing superior customer service and communication

• Customer service and communication skills

• Relationship building and persuasive speech

• Implementing follow up programs with clients

• Follow up and Call-Back Programs

• Team building

• Crisis management and coping skills

• Financial management and budgets

Professional Experience

Choice Hospice, Round Rock, TX August 2019 - present Hospice Chaplain Part time

Achievements:

• Compassionate care, and spiritual counsel, to hospice patients and their families in accordance with their wishes

• Helping with the startup of this new hospice

• Spiritual counsel to all of the hospice team in accordance with their wishes Responsibilities:

• An integral member of the hospice team who plans, assesses, and cares for a patient’s spiritual needs throughout the end-of-life process.

• Bereavement education for surviving family

TNG Retail Services July 2019 – August 2019

Retail Merchandiser – Part time regular

Achievements:

• Built custom displays

• Partnered with store management to get the job done

• Collaborated with my manager and other Retail Specialists to identify areas of opportunity

Responsibilities:

• Stocked and packed out products to help ensure availability of client brands

• Demonstrated my success through detailed reporting. United Postal Service November 2018 – January 2019 Seasonal Driver Helper Part time

Achievements:

• Assisted driver in delivering packages

• Excellent customer service contact skills

Responsibilities:

• Assisted in delivering 150 – 250 packages a day

• Worked in fast paced environment

• Walking and lifting required

Harbor Hospice, Austin, TX July 2016 – January 2017 Hospice Chaplain

Achievements:

• Educating patients and/or caregivers and families of hospice practices

• Compassionate care to hospice patients

Responsibilities:

• Case management for over 40 individuals in hospice care

• Actively participated in managing interdisciplinary care plan

• Bereavement education for surviving family

T. Don Hutto Residential Center, Taylor, TX September 2011 – June 2016 Residential Supervisor

Achievements:

• Bridged relational gap between residents and management

• Developed process for positive reinforcement of desired behaviors Responsibilities:

• Case management

• Maintained safe environment for all residents

• Documented any deviations from standard process

Various Ministry Positions 1988 - 2010

Served as Senior Minister, Hospital Chaplain, Counselor, and Campus Minister for six churches and organizations

Administrative Leadership:

• Developed comprehensive communicational programs for all ages

• Recruited, developed, and trained volunteer leaders

• Organized inter-organizational community events

• Conducted weekly meetings with leadership teams

Financial Duties:

• Supervised all financial responsibilities of the ministry

• Developed and maintained financial budget for nonprofit and 501c tax requirements

• Used accounting software to report and document financial transactions

• Distributed funds to various departments to ensure sufficient resources Customer Relations and Services

• Communicated to potential members/attendees the benefits of belonging to organization

• Developed call back and follow up programs

• Conducted ministry outreaches and provided follow up care

• Consistently increased giving by helping build budget setting skills Teaching, Motivation and Counseling

• Advised, motivated and counseled clients on life skills

• Assisted in financial planning and tips for building healthy relationships

• Consoled and counseled those who experienced loss and/or disruptive life changes

• Taught educational courses on history, faith, healthy living and setting personal goals

Education

Buffet Healthcare, Sales and Marketing Training in Medicare, and Supplemental Programs and Policies May – November 2017

Midwest Christian College, Oklahoma City, OK B.A. Christian Ministry 1984 – 1988

Clinical Pastoral Education – 2 units at Wesley Hospital, Wichita KS 2006 References

References are available upon request.

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