Service Representative Customer

JACK SARMIENTO

New Braunfels, TX ***** 830-***-**** ***********@*****.***

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Looking for a new role where hard work and dedication will be highly valued. Skills

Adaptive team player

Problem-solving abilities

Courteous demeanor

Active Listening

Organizational skills

Hardworking and Dedicated

Multitasking and Prioritization

Safety Policies and Procedures

Experience

WASTEWATER PLANT OPERATOR 11/2022 - 02/2023

New Braunfels Utilities - New Braunfels, TX

Sampled and tested wastewater, applied chemical dosing, received chemical shipments and performed wastewater plant preventive maintenance and minor corrective maintenance. Prepared field reports and performed process control analysis and verified compliance with local, state and federal operating regulations.

Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift.

Managed water recovery and control services by detecting leaks, tracing problems and testing flow. Inspected water quality and levels, then reported findings to supervisors. LUBE & SERVICE TECHNICIAN 12/2021 - 11/2022

Valvoline Instant Oil - New Braunfels, TX

Maintained certifications and completed training on systems and components. Handled yearly and preventive maintenance to keep vehicles in good working condition. Set up and operated mechanical and manual tools and equipment. Completed documentation promptly, enabling service requests to be properly recorded and tracked. Tracked inventory used and notified supervisor about re-ordering needs. Communicated with clients for outstanding customer service and to increase repeat business. Followed established safety rules, OSHA guidelines and company safety policies and procedures. Kept shop area neat and clean by removing debris and safely disposing of used oil. Rotated tires and checked brakes on vehicles.

Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights. Maintained tools, test equipment and materials, keeping work areas organized. Installed batteries, shock absorbers and exhaust systems. CUSTOMER SERVICE REPRESENTATIVE 07/2020 - 11/2021 Peter Piper Pizza Inc - New Braunfels, TX

De-escalated problematic customer concerns, maintaining calm, friendly demeanor Trained new employees on procedures and policies to maximize team performance Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine Developed great team spirit with other personnel by pitching in and helping with task completion Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats

Unloaded trucks to move food and supplies from delivery vehicle to storage areas Backed up kitchen team members during heavy work periods to maximize team coverage Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Education and Training

New Braunfels High School - New Braunfels, TX High School Diploma 06/2021

Languages

English - Native/Bilingual

Spanish - Advanced

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