Service Representative Customer

Manmeet Kaur

Email: ***********@*****.*** Mobile: 604-***-****

Education

Alexander College • April2020

Associate of Arts — Psychology

Courses: Humanities, Cognitive and abnormal Psychology, Data Analysis, Research methodology, Physiology, Social Science

Work Experience

Customer service Representative II – ICBC NOV2022- Present

GATEWAY, VANCOUVER BC ( Hybrid )

Assisting with the implementation of new insurance services and initiatives.

Processing of payments and fees.

Provide accurate information to customers by checking Session Manager, Policy Centre and SAP.

Routinely access computer databases and reference manuals to research and obtain the required information to best enable.

The broker to complete the customer transaction.

Replying emails and customer’s concerns.

Take customer calls and provide support for their inquiries

Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed

Customer Service Representative – Corporate Call Center SEP2022 - NOV2022

Burnaby, B.C Fortis B.c

• Represents FortisBC in the provision of prompt, accurate and courteous customer service; gathers customer information through telephone or electronic media and translates information into a successful customer experience in accordance with established customer service competency requirements, related procedures, quality standards and work measures.

• Utilizes designated computer systems/software applications to obtain, maintain, prepare and process customer information and requests, initiate field work orders including check reads, meter investigations and reconnection of service. Sends/receives e-mail, navigates through relevant websites and completes forms, etc

●Call customers to offer new products or programs

●Review customer accounts and proactively reach out about upgrades or support issues

●Work with colleagues to provide better customer service across the organization

Customer Service Representative – Camera Surveillance Aug2021 – Present

Vancouver, B.C Amazon Corporate Security

●Substantive experience in physical security and technology

●Issuing Access and badge to the visitor

●Managed a large security budget commensurate with the scope and scale of the area of responsibility

●● Oversee Security Operations and logistics for large scale corporate events and high -profile visits ● Lead security incident and crisis response to resolution.

Customer service Manager Dec 2017 - Nov 2021

Langley, B.C A&w Restaurants ● Handled all escalated Customer issues and working toward win-win solution for both customer and store

●Leads and motivates by example: demonstrating a supportive and courteous interaction with peers and subordinates alike

●Recognized for self-starting skills in problem resolution, clear communications and accurate financial transactions

● Created invoices for GFS and Canada Bread

●Ensured Accurate cash management which including verifying/overriding voids, approving discounts, monitoring daily cash Drawer drops

●Recognized for self-starting skills problem resolution, clear communications and accurate financial transactions

● Train staff and ensured that food and service meet quality

Call Centre Representative- Language Interpreter Nov 2020 -Nov 2021

Vancouver, B.C Kelly Services

●Receiving and placing customer service telephone calls

●Identify customers needs, clarify information, research every issue and provide solutions or alternatives

●Keep records of all the conversations in our call center database in comprehensible way

●Work under pressure attended more than 100 calls per day

●Completed all the assigned data entry requests and tasks within required time frames while maintaining high quality.

Leadership Experience

Customer Service Manager

Directed 30 employees and managed schedules and shifts Vancouver International Student Association — President

Built a platform between Canadian and international students to increase intercultural dialogue and mutual understanding

Teri Oat Association of Indian Students — Operations and Communication Lead

Lead a platform with 200,000 international students in Vancouver that resolves issues like home-sickness, cultural shock,etc.

Skills & Interests

Technical Knowledge: Adobe Analytics, Lenel, quip, Microsoft Visio, QuickBooks, Power BI

Skills: Lucid Charts, Excel, Google Analytics, Adobe Photoshop, PowerPoint

Soft Skills: Self Starter, Problem solving, Organizational skills, Risk Management, Startup Vision, Multitasking, Teamwork

Languages: English, Punjabi, Hindi, Urdu

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