Customer Support Database Administrator

Kidist Woldergabriel

Phone: 832-***-****

Email: **************@*******.***

LinkedIn: www.linkedin.com/in/kidist-woldergabriel

Professional Summary

Over 10 years of IT experience, with 7+ years specializing in SQL Server 2012, 2014, 2016, and 2019.

Installation, configuration, support, and maintenance of a variety of database products including MS SQL Server.

Provides database support for both operational and project needs, working with a wide variety of cross-functional teams and external vendors.

Providing on-call support for 24 x 7 critical systems as part of rotation.

Experience with professionally coordinating and assisting customer support (tier-1, tier-2 or tier-3).

Experience in coordination and escalation to Microsoft support and ability to coordinate with internal customers as needed for resolution of business-impacting problems.

Worked in clustered SQL Server environments and experienced in setting up SQL Server Log Shipping, Replication, and Mirroring.

Skilled in backups & disaster recovery and experienced in SQL Server Always on Availability Groups.

Knowledge of relevant server OS, storage, networking, virtual machines, and high availability, as well as maintenance of large-scale database systems.

Participated in team support for multiple customers and triaged incidents and worked on service request tickets via ServiceNow.

Extensive experience in responding to and closing DBA tickets, alerts, notifications, and emails.

Familiarity with database security and permissions management.

Understanding of database design principles and data modeling.

Excellent problem-solving skills and attention to detail.

Ability to work independently and collaborate with a team.

Dedicated to providing high-quality support to clients and staff, committed to ensuring that all technical issues are resolved in a timely and efficient manner, and always available to provide guidance and support when needed.

Education

The College of Health Care Profession June 2014

Computer Information Technology Management

Tools & Environment

Proficient in managing multiple versions of SQL Server databases including 2019, 2017, 2016, 2014, and 2012.

Experience using third-party tools such as Redgate, Service Now, and LiteSpeed for database management.

Knowledge of implementing Log shipping, Replication, Clustering, High Availability/Disaster Recovery (HA/DR) options for SQL Server, Always On, and backups.

Ability to manage index and recovery models and execute DBCC commands for troubleshooting.

Experience with SSIS (SQL Server Integration Services) and SSAS (SQL Server Analysis Services).

Strong T-SQL skills for database development, optimization, and performance tuning.

Familiarity with database security and permissions management.

Understanding of database design principles and data modeling.

Excellent problem-solving skills and attention to detail.

Ability to work independently and collaborate with a team.

Experience

ULINE Dallas, Texas November 2020-Present

SQL Database Administrator

Designing and implementing SQL Server databases to support ULINE's business applications and initiatives.

Developing and maintaining stored procedures, views, functions, and triggers to support application development and business requirements.

Managing SQL Server security, including creating and managing logins, users, and roles, and ensuring that database security policies and procedures are followed.

Managing database backups and recovery procedures to ensure data integrity and availability in case of system failures or disasters.

Monitoring database performance and proactively identifying and resolving performance issues through optimization and tuning.

Developing and maintaining database documentation, data models, and data dictionaries.

Collaborating with application development teams to optimize data access and ensure data consistency across applications.

Managing database capacity, growth, and scalability, and planning and implementing database upgrades and migrations.

Implementing high-availability and disaster recovery solutions such as failover clustering, database mirroring, and log shipping.

Developing and maintaining database integration solutions using SQL Server Integration Services (SSIS) and other tools.

Providing technical guidance and support to other members of the IT team and end-users.

Participating in project planning and implementation activities, and ensuring that database design and implementation are aligned with project requirements and timelines.

Troubleshoot slow or long-running queries using advanced techniques, ensuring optimal database performance, and minimizing downtime.

Participate in on-call rotations to provide 24/7 support for critical systems and databases, promptly responding to and resolving any issues that arise.

Houston Methodist Hospital Houston, Texas September 2017-November 2020

SQL Database Administrators

Designing, developing, and maintaining healthcare databases, including data analysis, data modeling, and database normalization.

Ensuring the accuracy, completeness, and security of healthcare data, including patient records, clinical data, and research data.

Developing and maintaining data dictionaries, data standards, and data quality metrics for healthcare databases.

Collaborating with healthcare professionals, including clinicians, researchers, and administrators, to identify data needs and requirements.

Providing technical expertise and support for healthcare analytics, including data visualization, data mining, and predictive modeling.

Implementing and managing data integration processes for healthcare databases, including ETL (extract, transform, load) processes and data warehousing.

Maintaining and optimizing database performance, including indexing, partitioning, and query optimization.

Developing and implementing disaster recovery plans and procedures for healthcare databases.

Ensuring compliance with healthcare regulations and standards, including HIPAA, HITECH, and GDPR.

Valero Houston, TX May 2015-September 2017

SQL Database Administrators

Managing and optimizing data storage, retrieval, and processing for large volumes of seismic data, well logs, production data, and engineering data.

Developing and implementing data integration processes for oil and gas databases, including ETL (extract, transform, load) processes and data warehousing.

Ensuring the accuracy, completeness, and security of oil and gas data, including well logs, production data, and drilling data.

Developing and maintaining data dictionaries, data standards, and data quality metrics for oil and gas databases.

Providing technical expertise and support for oil and gas analytics, including data visualization, data mining, and predictive modeling.

Implementing and managing data governance processes for oil and gas databases, including data access, data security, and data privacy.

Maintaining and optimizing database performance, including indexing, partitioning, and query optimization.

Developing and implementing disaster recovery plans and procedures for oil and gas databases.

Ensuring compliance with industry regulations and standards, including ISO 9001, ISO 14001, and OSHA.

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