MELODY KAPP

Admin Assistant/Receptionist/Customer Service/Data Entry

New Buffalo, PA 17069

adv3x9@r.postjobfree.com

+1-717-***-****

I am looking for a opportunity to join a great company that value their employees. I would be a great asset to your company. I am very organized,dependable and can learn new tasks fairly quickly. I am people friendly, have great customer service skills and friendly phone etiquette skills. I can work as a team player or on my own with little or no supervision. Authorized to work in the US for any employer

Work Experience

Bartender/Server

The Pub - Duncannon, PA

October 2022 to Present

• Experience with fast paced dining establishments

• Provided friendly and excellent customer service

• Checked customer identification

• 4 years of experience bartending

• Performed barback duties

• Prepared and served alcoholic beverages

• Maintained safety standards

• Performed opening and closing duties

Bartender

VFW CLUB- Veterans of Foreign Wars - Duncannon, PA May 2021 to Present

• Experience with high volume and fast paced environments and bars

• Provided fast and friendly customer service

• Checked customer identification

• Performed barback duties

• Prepared and served alcoholic beverages

• Maintained safety standards

• Performed opening and closing duties

Field Interviewer

Westat - Rockville, MD

March 2020 to January 2023

• Interview sample populations and pass on data to researchers who then analyze it for the purpose of the study

• Gain cooperation of study participants to participate in the study using cash incentives/visa debit cards

• Conduct telephone and in person interviews using CAPI (computer assisted personal interview) with teenage and adult participants in a Federal government ongoing tobacco study

• Engage individuals at their home to gain cooperation for screenings

• Obtain consent/assent for participation from participants

• Update and transmit data daily to home office via IMS (interviewer management system)

• Record time and expense reports and transmit via IMS to home office Census Enumerator

US Census 2020 - Harrisburg, PA

March 2020 to October 2020

• Collect data from households to learn more about the population and allocate necessary resources

• Distribute and collect surveys for 2020 census

• Collect demographic information by visiting assigned areas via GPS

• Going door to door to collect data to make sure it is accurate

• Conduct interviews with household members

Financial Representative

EVERI PAYMENTS/GLOBAL CASH ACCESS - Grantville, PA October 2019 to January 2020

• Accurately handle guests monetary transactions

• Process cash advance transactions from personal bank accounts

• Process cash advances against credit card line of credits

• Balance all banks at end of shift

• Reconciliation of all cash advances at end of shift

• Prepare end of shift reports

Field Interviewer

Westat - Rockville, MD

November 2018 to May 2019

• Interview sample populations and pass on data to researchers who then analyze the information for the purpose of the study

• Gain cooperation of study participants to participate in the study using cash incentives/visa debit cards

• Conduct in person interviews using CAPI (computer assisted personal interview) with teenage and adult participants in a Federal government ongoing tobacco study

• Obtain consent/assent for participation from participants

• Update and transmit data daily to home office via IMS (interviewer management system)

• Record time and expense reports and transmit via IMS to home office Waitress/Cashier

Lumberjacks Restaurant

September 2016 to November 2018

• Worked at a restaurant

• Welcomed customers as they arrived

• Took food and drink orders

• Served meals

• Checked on customers frequently

• Cleared tables

• Managed cash, check, credit orders

• Maintained a clean work area

Administrative Assistant/Receptionist (Radiation Oncology) Pinnacle Health System - Harrisburg, PA

September 2000 to October 2015

• Registering patients in to our In Vision system

• Scheduling tests for patients

• Filing patient charts

• Scanning patient charts into electronic medical records

• Scheduling appointments for numerous doctors in office

• Answering multiple phone lines for office

• Ordering supplies

• Prioritizing multiple tasks

• Assisted in the opening of 2 new offices for expansion of department Unit Secretary/Extended Care

Pinnacle Health System - Harrisburg, PA

April 2000 to September 2000

• Working front desk for unit

• Scheduling tests for patients

• Transcribing orders off patients charts

• Answering multiple phone lines

Unit Secretary Labor and Delivery

Polyclinic Hospital - Harrisburg, PA

May 1994 to January 2000

• Working front desk for the unit

• Transcribing orders off of patient charts

• Ordering supplies for the department

• Answering multiple phone lines

• Scheduling appointments for patients

• Recording births into a log book

Housekeeper

Polyclinic Hospital - Harrisburg, PA

September 1991 to May 1994

• General housekeeping duties

• Kept rooms stocked

• Removed waste daily

Education

Associate. in Accounting

Central Penn College - Summerdale, PA

July 2019 to March 2022

Skills

• Data entry, filing, great customer service, pleasant phone etiquette, people friendly, very organized

(10+ years)

• Administrative Experience (10+ years)

• Front Desk (10+ years)

• Tax Experience (5 years)

• EMR Systems (10+ years)

• Medical Scheduling (10+ years)

• Microsoft Office (5 years)

• Bartending (4 years)

• Restaurant experience (5 years)

• General ledger accounting (1 year)

• Accounting (1 year)

• Office Management (2 years)

• Balance sheet reconciliation

• Door-to-door

• Transcription

• Phone etiquette

Certifications and Licenses

Notary Public

January 2020 to December 2024

Notary licence Expires 2024

Renewal from 2016-2020 license

Assessments

Typing — Completed

March 2023

Transcribing text

Full results: Completed

Bookkeeping — Proficient

March 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Working with MS Word documents — Proficient

March 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Managing accounts in QuickBooks — Proficient

March 2023

Using QuickBooks software to manage business financials Full results: Proficient

Written communication — Proficient

March 2023

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Scheduling — Proficient

March 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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