Data Entry Front Desk
Resume:
MELODY KAPP
Admin Assistant/Receptionist/Customer Service/Data Entry
New Buffalo, PA 17069
*******@*****.***
I am looking for a opportunity to join a great company that value their employees. I would be a great asset to your company. I am very organized,dependable and can learn new tasks fairly quickly. I am people friendly, have great customer service skills and friendly phone etiquette skills. I can work as a team player or on my own with little or no supervision. Authorized to work in the US for any employer
Work Experience
Bartender/Server
The Pub - Duncannon, PA
October 2022 to Present
• Experience with fast paced dining establishments
• Provided friendly and excellent customer service
• Checked customer identification
• 4 years of experience bartending
• Performed barback duties
• Prepared and served alcoholic beverages
• Maintained safety standards
• Performed opening and closing duties
Bartender
VFW CLUB- Veterans of Foreign Wars - Duncannon, PA May 2021 to Present
• Experience with high volume and fast paced environments and bars
• Provided fast and friendly customer service
• Checked customer identification
• Performed barback duties
• Prepared and served alcoholic beverages
• Maintained safety standards
• Performed opening and closing duties
Field Interviewer
Westat - Rockville, MD
March 2020 to January 2023
• Interview sample populations and pass on data to researchers who then analyze it for the purpose of the study
• Gain cooperation of study participants to participate in the study using cash incentives/visa debit cards
• Conduct telephone and in person interviews using CAPI (computer assisted personal interview) with teenage and adult participants in a Federal government ongoing tobacco study
• Engage individuals at their home to gain cooperation for screenings
• Obtain consent/assent for participation from participants
• Update and transmit data daily to home office via IMS (interviewer management system)
• Record time and expense reports and transmit via IMS to home office Census Enumerator
US Census 2020 - Harrisburg, PA
March 2020 to October 2020
• Collect data from households to learn more about the population and allocate necessary resources
• Distribute and collect surveys for 2020 census
• Collect demographic information by visiting assigned areas via GPS
• Going door to door to collect data to make sure it is accurate
• Conduct interviews with household members
Financial Representative
EVERI PAYMENTS/GLOBAL CASH ACCESS - Grantville, PA October 2019 to January 2020
• Accurately handle guests monetary transactions
• Process cash advance transactions from personal bank accounts
• Process cash advances against credit card line of credits
• Balance all banks at end of shift
• Reconciliation of all cash advances at end of shift
• Prepare end of shift reports
Field Interviewer
Westat - Rockville, MD
November 2018 to May 2019
• Interview sample populations and pass on data to researchers who then analyze the information for the purpose of the study
• Gain cooperation of study participants to participate in the study using cash incentives/visa debit cards
• Conduct in person interviews using CAPI (computer assisted personal interview) with teenage and adult participants in a Federal government ongoing tobacco study
• Obtain consent/assent for participation from participants
• Update and transmit data daily to home office via IMS (interviewer management system)
• Record time and expense reports and transmit via IMS to home office Waitress/Cashier
Lumberjacks Restaurant
September 2016 to November 2018
• Worked at a restaurant
• Welcomed customers as they arrived
• Took food and drink orders
• Served meals
• Checked on customers frequently
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
Administrative Assistant/Receptionist (Radiation Oncology) Pinnacle Health System - Harrisburg, PA
September 2000 to October 2015
• Registering patients in to our In Vision system
• Scheduling tests for patients
• Filing patient charts
• Scanning patient charts into electronic medical records
• Scheduling appointments for numerous doctors in office
• Answering multiple phone lines for office
• Ordering supplies
• Prioritizing multiple tasks
• Assisted in the opening of 2 new offices for expansion of department Unit Secretary/Extended Care
Pinnacle Health System - Harrisburg, PA
April 2000 to September 2000
• Working front desk for unit
• Scheduling tests for patients
• Transcribing orders off patients charts
• Answering multiple phone lines
Unit Secretary Labor and Delivery
Polyclinic Hospital - Harrisburg, PA
May 1994 to January 2000
• Working front desk for the unit
• Transcribing orders off of patient charts
• Ordering supplies for the department
• Answering multiple phone lines
• Scheduling appointments for patients
• Recording births into a log book
Housekeeper
Polyclinic Hospital - Harrisburg, PA
September 1991 to May 1994
• General housekeeping duties
• Kept rooms stocked
• Removed waste daily
Education
Associate. in Accounting
Central Penn College - Summerdale, PA
July 2019 to March 2022
Skills
• Data entry, filing, great customer service, pleasant phone etiquette, people friendly, very organized
(10+ years)
• Administrative Experience (10+ years)
• Front Desk (10+ years)
• Tax Experience (5 years)
• EMR Systems (10+ years)
• Medical Scheduling (10+ years)
• Microsoft Office (5 years)
• Bartending (4 years)
• Restaurant experience (5 years)
• General ledger accounting (1 year)
• Accounting (1 year)
• Office Management (2 years)
• Balance sheet reconciliation
• Door-to-door
• Transcription
• Phone etiquette
Certifications and Licenses
Notary Public
January 2020 to December 2024
Notary licence Expires 2024
Renewal from 2016-2020 license
Assessments
Typing — Completed
March 2023
Transcribing text
Full results: Completed
Bookkeeping — Proficient
March 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Working with MS Word documents — Proficient
March 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Managing accounts in QuickBooks — Proficient
March 2023
Using QuickBooks software to manage business financials Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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