H

JENNIFER

HARPER

501-***-****

JENNRHARP@GMAIL.

COM

Jessieville, AR 71949

SUMMARY

Enterprising Office Administaration offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations. SKILLS

Proficient in Microsoft Office

Data entry

Schedule management

Project management

Event coordination

Scheduling and calendar management

Report writing

Accounts payable and receivable

Problem resolution

EXPERIENCE

Administrative Coordinator

Hot Springs, AR

Kerr Security Inc./ Mar 2020 to Current

Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

Managed administrative processes and prepared key reports and documentation. Answered phone calls, provided information to callers and connected callers to appropriate people.

Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.

Automated office operations, managing client correspondence, record tracking and data communications in database and case management software. Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.

Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.

Manager

Jessieville, AR

Harpers Enterprise LLC./ Jan 2008 to Aug 2016

Greeted and encouraged feedback from customers to implement in-store operational changes.

Addressed internal and customer-related issues each day and affected strategic resolutions.

Upheld internal standards and productivity goals to meet [Type] and [Type] targets. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. EDUCATION AND TRAINING

Associate of Arts: Business Management, Criminal Justice, Psychologyl National Park College

Hot Springs, AR

Associate of Science: Business Management, Criminal Justice, Psychology ITT Technical Institute - Indianapolis

Little Rock, AR

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