Customer Service General Manager

Ronald Auld

general manager

Contact

*** ****** **

Greensburg, PA 15601

724-***-****

******@*******.***

Objective

To utilize the skills I’ve developed in over 30 years of restaurant management experience in the fields of customer relations and interaction

Education

Bachelor of Arts

Point Park College

Pittsburgh, PA

Experience

Feb2000 to present

General Manager • Dino’s Sport’s Lounge, Greensburg, PA Oct1996 to Feb2000

Assistant General Manager • Ground Round Restaurant, Greensburg, PA

Jun1994 to Oct1996

Manager • Italian Oven, numerous PA and OH locations Sep1985 to Jun1994

Manager • Wendy’s of Greater Pittsburgh

Key Skills

Purchasing

Inventory Control

Vendor Relations

Staff & Management Scheduling

Employee Development

Customer Service

Responsibilities

• Recruiting, hiring, training, evaluating, and terminating staff

• Train assistant managers

• Conduct monthly manager meetings

• Communicate all policies, ensuring employee compliance of all rules & regulations of unit

• Staffing of restaurant according to business needs

• Inventory procedure compliance to ensure product availability

• Ensure labor, food and liquor costs fall within designated guidelines

• Handle all escalated customer service issues to keep customers happy

• Develop and maintain strong rapport with all vendors Certifications

RAMP and Serve Safe certified

Contact this candidate