Customer Service Associate

DIOBELKIS RIVERA

WOODBRIDGE, VA ***** 757-***-**** ***********@*****.***

CAREER PROFILE: 10 years of experience in service industry, retail, sales, and fitness. Core competencies: Excellent customer service, lost prevention, Spanish and English bilingual. EXPERIENCE

2014 – PRESENT INDEPENDENT FITNESS INSTRUCTOR (FULL TIME) Independent personal and group fitness instructor in Colombia and Louisiana, offering Zumba Fitness, TRX Suspension Training, Yoga, Indoor Cycling, Bootcamp, Circuit Training, and Cross Country. 2011 – 2014 RECREATION ASSISTANT/FITNESS INSTRUCTOR NAVAL BASE GUAM MORALE, WELFARE, AND RECREATION (PART TIME) Offered Zumba Fitness, TRX Suspension Training, Indoor Cycling, Boot Camp, Circuit Training, and provided physical training for the U.S. Navy Special Forces. Also, responsible for coordinating morale and fitness events for the active-duty military members and their families. 2006 – 2008 ASSISTANT MANAGER

ROSS STORES DRESS FOR LESS (FULL TIME)

Managed store operations and supervised 50+ associates.

Achieved record high sales two years in a row. This was achieved by provided exceptional customer experience in an organized store.

2005 – 2006 CUSTOMER SERVICE ASSOCIATE

NAVY EXCHANGE (FULL TIME)

2003 – 2005 MARKETING REPRESENTATIVE

AQUARIOUS VACATION CLUB

Generated $500 thousand in timeshare sales through direct marketing. 1999 – 2003 ENTERTAINMENT ASSOCIATE

DECAMERON RESORT (FULL TIME)

Coordinated thousands of events for resort guests as well as daily stage performances. EDUCATION AND TRAINING

CREATING STELLAR CUSTOMER RELATIONS – STAR SERVICE (2011)

STEWARDS OF CHILDREN ONLINE TRAINING – Darkness to Light (2018)

MEDICAL ADMINISTRATION ASSISTANT – Everest College (2010)

CARDIOPULMONARY RESUSCITATION (CPR) – National CPR Foundation (2020)

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