Cathy Lynn McCracken

**** ******* ****, ***********, ** 47111

Home: 812-***-**** • Cell: 812-***-**** • adv3uq@r.postjobfree.com Objective

To obtain a position with a growing or well established company. Qualifications

I have had over 41 years of office experience. I have experience in typing, filing, data entry, customer service, accounts receivable and payable, purchasing, inventory, shipping, quality assurance and claims. Experience

EJ Welch (formerly Gilford-Johnson Flooring) • Jeffersonville, Indiana • 812-***-**** • 2002 – June 2022 Claims Administrator (EJ Welch) • January 2022 – Position Eliminated in June 2022 Filed claims with vendors, entered data on the Prioritizer system. When claims are approved or denied advised reps or customers. If approved, have credits issued to customers. Quality Assurance Manager (Gilford-Johnson Flooring) • January 2002 – December 2021 Talked to customers about their complaints. Entered customer claims on the computer. Filed claims with the manufacturers. Created letters for customers either approving or denying their claims. Took request for returns from customers and entered them. Denied requests or approved the returns. When material was back, issued Credits to customers and entered material back into stock. Also helped customer service by taking orders and assisting customers with their needs.

Custom Plywood, Inc. • New Albany, Indiana • 2000-2001 (Department was Eliminated) Sales/Service

Talk to customers to take orders and give them quotes. Typed orders into system on the computer. Made sales calls and sent mailings to obtain new customers. Filing and organization. Hi-Tech Veneer • Jeffersonville, Indiana • 1998-2000 Office Administrator

Talked to customers and took orders and give them. Provided customers with quotes and information about products. Entered orders and delivered them to the warehouse. Invoiced orders and mailed them. Collected and posted payments for customer purchases. Completed shipping process and paperwork of Landings, Packing Slips, UPS Labels, and any export papers.

SR Wood Inc • Clarksville, Indiana 1980 - 1998

Customer Service, Purchasing, Shipping

Talked to customers, provided quotes, took orders, and entered orders into the computer system. Completed shipping, typed labels, and created packing slips and export papers. Ordered supplies for the office and plant. Handled all claims. Education

Indiana University Southeast • New Albany, Indiana • 1979-1981 • No Degree Obtained Studied Business with courses in Accounting, Computers in Business, Statistics, International Economics, and Comparative Economics

Jeffersonville High School • Jeffersonville, Indiana • 1975-1978 • High School Diploma Courses in Business, Typing, Accounting, Business World, Business Machines, Data Processing, Shorthand, Cooperative Office Education, Social Studies, English, and Science