Muhammet Ishan

Frisco, Texas • 469-***-**** • adv3tv@r.postjobfree.com • linkedin.com/in/muhammet-ishan/ PROFESSIONAL CARRER

Highly motivated, detail-oriented, and results-driven IT professional with over 10 years of experience in programming and more than 5 years of experience in CRM software development as a Salesforce Administrator and Developer. Skilled in Databases, Business Intelligence, Troubleshooting at Salesforce.com platform with such development technologies like Process Automation tools (Flows, Workflows, Process Builder and Approval Process), LWC(Lightning Web Components), Apex Classes, Apex Triggers, Integration and Async Apex processes. Experienced in Salesforce Administration fields such as creating Custom objects, Users, Roles, Profiles, Permission Sets, Page Layouts, Validation Rules, Record Types, Reports, and Dashboards, Sharing rules and Email Services. Worked in Agile environment and followed the Scrum framework. Excellent communication skills, team player, quick learner, hard worker and adaptability to new technologies and work environments. Strong engineering background with a Bachelor`s degree in Computer Science. SKILLS & OTHER

VS Code

Apex

Triggers

Rest / Soap API

Flows

Async Apex

Unit Tests

DML

SOSL / SOQL

WorkFlow Rules

Process Builder

Validation Rules

Approval Process

Reports

Dashboards

LWC

App Builder

Jira

Postman

Workbench

Copado

SFDX

Slack

Data Loader

Dev Console

Salesforce CLI/DX

Code Review

JavaScript

CSS

HTML

JSON

Troubleshooting

Debugging

Scrum

Delphi

MySQL

WORK EXPERIENCE

Salesforce Developer December 2020 – Present

Schwan’s Company - Marshall, MN

● Collaborated with the development team and management to update an outdated Salesforce system, and worked together to design effective solutions that meet the needs of the business.

● Develop and utilize various synchronous and asynchronous Apex classes, Triggers, Batch Classes, Lightning Web Components and other programmatic applications using SOQL and DML languages.

● Automate the processes using Declarative tools such as Approval Processes, Validation Rules and Lightning Flows.

● Designed, and deployed the Custom objects, Relationships across objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

● Configured and maintained Users, Profiles, Roles, Public Groups, and implemented data security using OWD. Salesforce Developer April 2018 – December 2020

Albertsons, Boise, ID

● Created and managed all Custom Fields, Formula Fields, Validation Rules, Page Layouts, Approval Processes, Workflows, Triggers, Objects and Relationships, Permissions, Dashboards and Reporting, Record Types, and applications.

● Developed Apex classes and Triggers for various functional needs in the application and worked on the improvement of the existing Apex code.

● Created and managed many Email Templates, Validation Rules, Field Dependencies, Custom Formulas, Page Layouts, and Compacts Page Layouts to ensure data quality and better user experience.

● Ensured that the solutions built by the team solve the actual problems.

● Worked closely with managers and shareholders to design and customize systems that led to enhanced efficiency in conversions and processes.

Full Stack Software Developer August 2010 – April 2018 State Migration Services of Turkmenistan, Turkmenistan

● We developed a custom desktop application for visa processing that automated the entire process, from application submission to visa creation and placement in the passport. By using Delphi and a SQL database, we improved fraud protection and reduced manual processing. Our application provided an efficient, accurate, and user-friendly solution that saved time and resources while ensuring a seamless experience for both applicants and officials.

● We created customized systems that enable immigration officers to register the entry and departure of travelers. The systems are built on a secure SQL database, ensuring the protection of sensitive information. We also integrated our system with Interpol to perform comprehensive background checks on travelers, providing officers with up-to-date and reliable information. Our systems empower officers to make informed decisions quickly and efficiently, improving the overall immigration process.

● We developed a report system for the Minister of Customs that presents all requested data. The reports are created with the highest security protocols to ensure the confidentiality and integrity of the information. Our report system enables the Minister to access accurate and up-to-date data quickly and efficiently, facilitating informed decision-making and improving overall performance.

● We developed a tracking system to monitor immigrants' visa status, current residency, and employment, significantly improving fraud prevention and protection. This system enabled us to ensure compliance with immigration laws and provide the government with alerts and notifications based on the collected data, helping to enhance security measures. Technical Support Specialist August 2008 – August 2010 State Custom Services of Turkmenistan, Turkmenistan

● Provided level 3 technical support for the IT infrastructure of our customs, ensuring that all systems and officials were operating at peak performance. As a result, we were able to minimize downtime and maintain a high level of service for all stakeholders.

● Implemented cutting-edge security technologies, such as X-ray and CCTV, to enhance the security of our customs. These technologies enabled us to detect potential security threats and respond proactively to ensure a safe and secure environment for all. Our efforts resulted in a significant decrease in security incidents and improved overall security.

● Collaborated with security experts to identify new risks and develop new measures to enhance security at our customs. By staying ahead of potential security threats, we were able to ensure the safety and security of all visitors and staff. Our proactive approach led to a reduction in security incidents and increased confidence among our stakeholders.

● We worked closely with our cybersecurity team to identify and mitigate risks in our customs, and we implemented new improvements to enhance our overall security posture. Through our efforts, we were able to maintain a strong and secure cybersecurity framework to protect against potential threats. Our cybersecurity measures resulted in zero security breaches and increased trust among our stakeholders.

CERTIFICATION

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

EDUCATION

International Turkmen-Turkish University, Ashgabat, Turkmenistan Bachelor’s degree in Computer Engineering and Programming - Sep 2002 to Jun 2006 LANGUAGES: English, Russian, Turkish, Turkmen

PROFESSIONAL SKILLS: Singer, Soccer, Table Tennis

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