Service Rep Customer

*** ***** ****

Pittsfield,MA *****

Phone 413-***-****

E-mail ***********@*****.***

Thomas.R.Hiestand

Professional experience

February 2022 – Present Laundry Manager/Asst Housekeeping Manager Miraval Berkshires Resort 55 Lee Road Lenox, MA

Day to day operations of processing of linens and supervising staff for one of the Largest Wellness Resorts & Spa in the Northeast and A Fortune 500 Company

January 2016-Jaunuary 2022 Century Linen & Uniform Gloversville, NY

Linen Manager/Customer Service Rep/Supervisor/Depot Manager

I was in charge of day to day operations of Linen supply and Staff at BMC/BHS and 3 other Hospitals and all outpatient\ facilities

Some of my attributes are

Logistics, distribution, budgets, quality control, usage control, ordering, inventory, dealing with vendors, Nursing and Outpatient directors. Chaired Linen Utilization Committee of members representing nursing from Administration and Clinical Departments

August 2014- January 2016

Clarus Linen Troy,NY

Linen Manager/Customer Service Rep for Berkshire Health

Systems Pittsfield, MA

September 2009 – August 2014 Robison & Smith Linen Inc. Gloversville, NY

Linen Manager /Customer Service Rep for Berkshire Health Systems Pittsfield, MA

January 2003- September 2009 Angelica Corporation Ballston Spa, NY

Linen Manager /Customer Service Rep for Berkshire Health Systems Pittsfield, MA

I am a Results-oriented professional dedicated to providing excellent customer service and making operational and procedural improvements and staffing solutions

I offer Customer Service Excellence, Customer Education, measuring utilization, Custom Bench marking, Operations & Strong supplier networking, Safety Training to staff, Successful Joint Commission survey inspections, State Department of Health, Infection Control Inspections and also meeting all operational regulations for an acute care facility.

I am also a very DEDICATED self-starter and I value loyalty & assertiveness and focused with growth, customer satisfaction as my priority.

I am very well versed with computers and very proficient in Word and Excel, PowerPoint and various tracking software’s and programs.

US Air Force October 23,1978 – September 3,1982

Munitions Specialist (Top Secret Security Clearance)

Little League & Babe Ruth Coach, President of High School Wrestling Booster Club & High School Football Booster Club, Taconic Football Assistant Coach, Spring side Greenhouse Group

References available upon request

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