Sqa Engineer Qa

Thang M. Le

*** ********* ****** #*** *** Jose, CA. 95112 925-***-**** ***********@*****.***

Over fifteen years’ experiences in the field of Software Quality Assurance. Conducted full cycle Black-box and White-box software quality testing. Developed test plan, test cases and execution. Lead others to maximize test matrix coverage per test cycle. Worked with various startups sizes up to global conglomerates such as Microsoft, Apple, and Google. Skills

● Architected and designed test frameworks from scratch for manual testing.

● Experience in the full Software Development Life Cycle using both Waterfall and Agile (Scrum) methodologies.

● Expert in quality assurance, verifications, and validation of software products.

● Experience with iOS devices, Android devices, embedded, and web-based applications on various form factors.

● In depth knowledge of system testing, black-box and white-box testing method.

● Collaborate with engineering, designs, and stake holders to evaluate, diagnose and recommend solutions.

● Adept at feature, function, sanity, smoke, and regression testing.

● Design and documented test plan, test suite, and test cases.

● Report defect in bug tracking system, analyze, follow up, and verify in the bug life-cycle.

● Implements UI from design and adhere to UX flows from end to end. Professional Experience

GOOGLE (ALPHABET INC), MOUNTAIN VIEW, CA

LEAD SQA, September 2019 - Current (3+ Years)

Google Assistant Auto (AAP/AAE) Artificial Intelligent (AI)

● Tested both Android Auto Projected and Android Auto Embedded Handsfree AI Assistant

● Test AAE in Volvo, Honda, Renault and mock up devices.

● Test new auto features along with regression weekly cycle.

● File bug reports, follow up, and attend to bug software lifecycle. Google Assistant Smart Appliances and Chrome OS

● Test 6 weeks milestone sprints for Chrome OS Assistant project

● File bug reports with internal tool Buganizer

● Verify fixes against new engineering build

● Design new test procedures an harnesh for new features in Google EcoSystem

● Triage bug reports and direct it to the proper team

● Train offshore team (Hyderabad, India) and supervise until competent Google Search and Assistant Bug Triage

● The team received thousands of dog-food bugs weekly to triage.

● Triage and redirect around 50 bugs daily to the proper team and engineer.

● Follow up on stale bugs and take appropriate action to keep the effort moving. GOOGLE X (VERILY), SOUTH SAN FRANCISCO, CA

Galvani Bioelectronics is a United Kingdom-based bioelectronics R&D company founded by Alphabet Inc. subsidiary Verily Life Sciences and British pharmaceutical company GlaxoSmithKline (GSK) in November 2016. LEAD SQA Engineer, 3 Months

● Install, setup, test embedded medical devices with android and bluetooth surgically inserted devices.

● Execute weekly software and firmware release back to back.

● Navigate and file defects in the appropriate separate tracking system. Google uses an internal tool called Buganizer,while Galvani uses Jama and the share system is Jira.

● Weekly bug scrub meeting to determine if the ticket is a release blocker and appropriate team to assign.

● Verify bug fixes and one-of hotfix patches in weekly builds.

● Design, compose, and submit new test cases for review, for newly developed feature(s).

● Report all the work above in a QA Weekly Summary Report email to all involved parties. HANCOCK MEDICAL / BEDDR SLEEP INC, MOUNTAIN VIEW, CA LEAD SQA Engineer, July 2018– August 2019

● The Beddr Sleep Tuner is an FDA Registered medical device that has the potential to replicate the sleep lap.

● Being the first and only tester I was proud to release the Beddr app to the Apple’s App Store after four months.

● Comprehensive system testing from tuner firmware, to mobile app, to server side to upgrade paths.

● My biggest accomplishment while at Beddr are:

● Step in as interim PM to establish a formal two weeks planning, coding and test sprint.

● Launch of Beddr app and subsequent releases on the App Store.

● Formally documented test plan plus test cases based upon design and product requirement.

● Oversee and manage the pre-release external beta test program. FITBIT INC, SAN FRANCISCO, CA

LEAD SQA Engineer, January 2018 – June 2018

● Versa is Fitbit’s first foray into the smartwatch market, I was hired to facilitate this exciting new product line.

● As Lead SQA Engineer my overarching responsibility is to ensure the Versa’s UI/UX is of the highest standard.

● For cost-effectiveness factors, I facilitate the deconstruction of Allion USA consulting and ramp up Dextra Tech.

● I lead the Dextra Tech. team of five base out of Guadalajara, Mexico to improve upon the following areas:

● Train and cross train all team members in all testing disciplines as it pertains to all supported trackers.

● Developed rotating, priority based, testing cycle to reduce full regression execution from 5 to 3 days.

● Produce new test suites for Europe’s GDPR, Localization, secret new devices and hand off to Dextra. APPLE INC, CUPERTINO, CA

SDET IC4, July 2014 – December 2017

● Launch of Apple Music services from inception to present with over 20 million users and 40 million songs offered.

● Developed and documented around 70% of Apple Music test plan, test cases, internal wiki and upkeep.

● Test Lead of the Apple Music app and service in Apple’s ecosystem of subscription, iCloud, and iDevices.

● Tested platform and devices on most Apple iDevices, Android OS, and other unannounced projects.

● iPhone, iPad, iTumes, Apple Watch, Apple TV, HomePod, and CarPlay.

● Crossed trained new team members and delegated tasks to contractors for effective test matrix coverage.

● Sunset Beats Music service after Apple acquired Beats by Dre in 2014.

● Drawdown of all subscription and up-sale landing pages.

● Tested the account and user migration tool.

BEATS BY DRE (ACQUIRED MOG INC), SAN FRANCISCO, CA Software QA Professional, Jan 2012 – July 2014

● My greatest accomplishment with the organization was being a part of the product from concept to infancy and eventual launch on June 30th 2014 with around 4 million unique users with about 100k pay subscribers.

● In my role as a Software QA Engineer I was tasked to author test plans and compose test cases for the Beats Music app on all platforms including iOS, Android OS, C.E. and a bit with web browsers.

● I stayed in the role until the eventual acquisition of Beats by Dre by Apple Inc. and transitioned to my role as an SDET IC4 in the iTunes organization.

MOG INC, BERKELEY, CA

Software QA Professional, August 2011 – Jan 2012

● Test lead of the MOG app on multiple platforms including iPhone, iPad, Roku, widget and web browser.

● Documented test plan, test cases and file bug report.

● Stay in my role until the eventual acquisition of MOG Inc. by Beats by Dre. INGERSOLL RAND SECURITY, SUNNYVALE, CA

Software QA Professional, February 2010 – July 2011

● As a QA Engineer for Schlage I own the entire testing cycle of the GT400, a biometric hand geometry time attendance terminal record and store unit.

● In concert with the GT400 I also own testing efforts for the GManager Host software. MICROSOFT INC (ACQUIRED DANGER INC), MOUNTAIN VIEW, CA Software QA Professional, January 2007 – August 2009

● As a Microsoft SDET I own a major component for the KIN phone under the Entertainment and Devices Division.

● The component I own is Billing which is responsible for all business transactions traffic for all subscribers between the devices and the back end systems.

● As an SDET I am responsible for designing a comprehensive testing methodology that’s appropriate for testing this complex billing system with multiple partners ranging from Zune Marketplace to major Mobile Carrier. The complexity level includes international tax code, recurring charge and refunds. DANGER INC, PALO ALTO, CA

Software QA Professional, March 2006 – January 2007

● As a SQA Engineer I am responsible for two components of the Danger’s back end service system which supports all of the Danger’s mobile devices. The Sidekick 3, Sidekick iD, Sidekick Slide, Sidekick LX, Sidekick iD2.

● The most prominent component that I have full ownership over is the Premium Download Manager (PDM) component. PDM is the marketplace premium content delivering system for all of the current Sidekick brand mobile phone releases on the market with T-Mobile carrier. FURTHER WORK HISTORY AVAILABLE UPON REQUEST.

Software QA Professional, May 1999 -

Education

SAN JOSE STATE UNIVERSITY 1997 - 2001 SAN JOSE, CA.

● Computer Science

Additional Skills

● HTML + CSS

● Photoshop

● Bi-Lingual

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