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Senior Technical Support Engineer

Location:
Colorado Springs, CO
Salary:
105000
Posted:
March 23, 2023

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Resume:

JOSHUA SPARKS

Job Position

Colorado Springs, Colorado 80920

505-***-****

adv3r0@r.postjobfree.com

* * * * *

Q U A L I F I C A T I O N S P R O F I L E

Highly analytical, solutions-focused, and multifaceted professional, equipped with hands-on IT experience in administering and supporting supply chain management Enterprise Resource Planning systems in the areas of demand planning, supply planning, sales and operations planning, manufacturing, maintenance, and product management. Skilled in the configuration, troubleshooting, and testing of highly complex Cloud/IaaS/PaaS/databases. Armed with proven expertise in responding to client support incidents in multiple product areas of complex enterprise applications. Equipped with exceptional communication and interpersonal aptitudes in working with diverse levels of individuals. C O R E C O M P E T E N C I E S

Database Management Customer Service and Relations SQL Query and Reporting Strategic Planning and Implementation Performance Metrics Development and Monitoring Data Analysis, Recording, and Gathering Client Needs Assessment Team Building and Leadership P R O F E S S I O N A L E X P E R I E N C E

ORACLE USA INC., COLORADO SPRING, CO

Senior Technical Support Engineer Jul 2021–Present Technical Support Engineer Sep 2018– Jul 2021

Exemplify technical skills in developing, testing, and configuring internal instances to identify and resolve customer issues

Demonstrate adeptness in using SQL query to asses customer data and execute analysis for forecasting, setups, and configurations of environments

Proficiently utilize Oracle ERP Cloud, such as OTBI, FBDI, OCI, and REST API

Play a key role in representing customers on highly sensitive and escalated issues, and proactively participate in customer meetings to deliver reporting and support status updates

Lead regular metrics reviews, which include driving operational efficiencies and ensuring the attainment of organizational goals

Partner with a large number of stakeholders, including Service and Development, Incident Management, Operations, Account Management, Customers, and Partners teams

Create, maintain, and analyze technical documentation to provide detailed steps of application processes

Develop and aid with integrations in Oracle ERP Cloud utilizing web services, such as REST and SOAP calls, and FBDI File Uploads

Display technical skills in using reporting tools including OTBI and BI Publisher

Facilitate identification and documentation of product defects, bugs, and product gaps through collaborative testing and configuration of internal cloud environments

Gather and examine diagnostic information including server diagnostics, database diagnostics, AWR, JFR, and health Key Highlights:

Displayed competency in boosting the team efficiency by sharing knowledge, implementing best practices, and writing tools, as well as delivering of training, coaching, and mentoring

Earned distinction for “Exceeding Expectations” as an overall review from a management

Spearheaded a large yearlong project providing a web service tool with a centralized location for all processes and training for engineers in government

Successfully facilitated the training for the launch of the Oracle Fusion Production Scheduling module in the supply chain planning application including setup and configuration of test and production environments

Presided over weekly training for new personnel by providing knowledge share, guided training, and continuing education

Efficiently managed resources in the project implementation, as an implementation support lead for several "Top Accounts

ROYAL PACIFIC, ALBUQUERQUE, NM

Supply Chain Manager Jan 2015– Sep 2018

Rendered oversight to a wide array of professionals, including six direct reports including two purchasing agents, purchasing assistant, an inventory coordinator, logistics specialists, and a warehouse manager

Guided a team in developing and maintaining an accurate database of product specifications for all departments JOSHUA SPARKS

Job Position

Colorado Springs, Colorado 80920

505-***-****

adv3r0@r.postjobfree.com

2 P a g e

Key Highlights:

Drove efforts in integrating a wireless warehouse management system along with advanced demand forecasting for statistical analysis for demand planning

Led the successful implementation of Epicor Wireless Warehouse Management System and advanced demand forecasting through the ERP system

Earned fast-track promotions within five years from purchasing assistant to purchasing agent and supply chain manager

Made major contributions in improving controls and executing monthly budgets, which reduced $1.2M inventory ($7.8 to $6.6) in the last year

Exemplified expertise in attaining and boosting 30% of a company’s rapid growth and development for resale, serving as one of the two original middle managers remaining since the acquisition

Attained the Employee of the Month awards three times for demonstrating exceptional work performance Earlier Position Held:

Purchasing Agent and Buyer Aug 2013– Jan 2015

Purchasing Assistant

E D U C A T I O N

Master of Business Administration, with Concentration in Operations and Supply Chain Management, May 2017 Southern New Hampshire University, Manchester, NH GPA: 3.8 Bachelor of Science in Accounting, May 2014

Southern New Hampshire University, Manchester, NH

P R O F E S S I O N A L D E V E L O P M E N T

Certifications

American Production and Inventory Control Society (APICS) – Certified in Production and Inventory Management (CPIM)

Certified in Oracle Cloud Infrastructure (OCI)

Certified in Oracle Fusion Cloud Supply Chain Planning Training

Oracle Fusion Cloud Supply Chain Management ERP, specializing in Demand Planning, Supply Planning, Sales and Operations Planning, Manufacturing, Maintenance, and Product Management (SCM)

EPICOR ERP Systems – Prophet 21 Economic Resource Planning (ERP)

SQL Query and Reporting

A W A R D S

Pacesetter Award at Oracle Exceeding Expectations on annual review Employee of the Month (3) P R O F E S S I O N A L A F F I L I A T I O N S

American Production and Inventory Control Society (APICS) Epicor Prophet 21 ERP Crane Aerospace Oracle T E C H N I C A L S K I L L S

Microsoft Excel (VLOOKUP, Macros, Pivot Tables, IF, Error, and Report Generating) Microsoft Office Suite (Word, PowerPoint, and Access) SQL Query and Reporting Epicor Prophet 21 ERP Systems



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