Care Representative Customer
Resume:
MELISSA BROCKINGTON
Jacksonville, Fl 32210
********@*****.***
Employment History
EC Customer Care Representative (REMOTE)
McKesson Medical-Surgical January 2022 to November 2022
·Provided ordering, delivery status, inventory/product availabilty, product detail services to healthcare providers and patients for Extended Care, Government, Primary Care, Medical Suppliers and patients in need of directory assistance to their medical supplier/orderer for further delivery/order issues.
Commercial Collections (Covid 19 Pandemic) June 2019 to July 2020
Contract Callers Inc, Jacksonville, FL
·Assisted utility customers in resolving outstanding balances in order to help restore services.
·Help Commercial Business orders to resolve Kabbage Business Guaranteed line of credits in order for them to obtain new line of credits.
·Had to utilize deep skip tracing with online programs to locate the customer/business at hand.
Account Representative August 2014 to May 2019
ARS National Services, Jacksonville, FL
·Serviced customers who had pre/post charge off accounts through the Client Citibank, N.A., Department Stores National Bank and Federated Department Stores, Inc. Obtained customer verification, financial advising and employee satisfaction.
·Stayed in compliance with Federal and State Law Collection Compliances. (FDCPA)
Sr Collection Agent (REMOTE) January 2006 to May 2014 & October 2020 to November 2021
Enhanced Recovery Company, Jacksonville, FL
·Serviced Clients with accounts in collections: HSBC, BOA, Collect America, Hilco/Equitable Financial (Pre-legal), Barclays, Target, TF North Bank, Wells Fargo (DDA-overdraft checking accounts), Sprint Telecom.
·Had to utilize deep skip tracing with online programs to locate the customer/business at hand.
Collection/Risk Management March 2003 to November 2005
PCS Division, Jacksonville, FL
·Responsible for auditing cellular equipment inventory and service agreements at all kiosks located in Florida, South Carolina, Georgia and Missouri owned by Simon Mall.
·Regulated risk management for the Corporate Office.
·Worked with local law enforcement in the customer and/or employee’s area for worthless checks and fraudulent transactions.
·Recruited and attended Unemployment Hearings. Handled HR Relations issues with employees.
Education
Xavier University of Louisiana New Orleans, La 1986-1986 Major: Music Vocal Performance/Education
University of North Florida Jacksonville, FL 1994-95 Major: Criminal Justice
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