Shameika Johnson

Customer Service Rep

Arlington, TX 76011

adv3pm@r.postjobfree.com

+1-817-***-****

Authorized to work in the US for any employer

Work Experience

Customer Support Specialist

Pacific Dental Services - Irving, TX

October 2022 to Present

Scheduling, rescheduling, and canceling dental appointments for patients. Taking initiative to give patients care for emergency dental issues. Working with the dental office to support patients with billing questions, treatment options and questions, and refills on prescriptions Pre Qualifier Lead

Health Insurance King - Irving, TX

August 2022 to October 2022

Make outbound calls to customer's who submit requests on line for insurance quotes. Auto Claims Specialist

Allstate Insurance - Irving, TX

March 2022 to June 2022

Inbound calls from customers checking on their claims; assisting with payments; working outbound email que.

Customer Service Representative

American Airlines - Fort Worth, TX

October 2021 to March 2022

Inbound/outbound call center; creating flight reservations per customer request. Team Member

Whataburger - North Richland Hills, TX

August 2020 to October 2021

Taking customer's orders on front counter and drive thru; fry station; delivering curbside orders to customer's who place orders online; helping to maintain a clean, sanitary, and safe lobby dining experience for customers.

Shift Leader

Taco Bueno - North Richland Hills, TX

October 2019 to August 2020

Mentored team members on techniques necessary to complete job tasks. Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Crew Trainer

Chicken Express - North Richland Hills, TX

April 2015 to October 2019

Drove team success by completing food orders/ packing food order jobs quickly and accurately. Handled escalated customer complaints to provide full resolutions and promote loyalty. Upheld high standards of productivity and quality in all areas of operations. Education

High school or equivalent

Venture (Alternative) - Arlington, TX

September 1999 to October 1999

Skills

• Crew Member

• Customer Service

• Fast Food

• Food Service

• Team Member

• Cash Handling

• Cooking

• Food Preparation

• Food Safety

• POS

• Packaging

• Food Handling

• Kitchen Experience

• Meal Preparation

• Busser

• Mentoring

• Food Production

• Serving Experience

• Cleaning Experience

• Host/Hostess

• Restaurant Experience

• Bartending

• Home Care

• Microsoft Word

• Restaurant Management

• Cashiering

• Dietary Aide Experience

• Dietary Department Experience

• Kitchen Management Experience

• English

• Upselling

• Caregiving

• Retail Sales

• Leadership

• Call center

Certifications and Licenses

Food Handler Certification

TABC Certified

Assessments

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient March 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Completed

March 2020

Tendency to be dependable and come to work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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