Customer service specialist
Resume:
Shameika Johnson
Customer Service Rep
Arlington, TX 76011
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Pacific Dental Services - Irving, TX
October 2022 to Present
Scheduling, rescheduling, and canceling dental appointments for patients. Taking initiative to give patients care for emergency dental issues. Working with the dental office to support patients with billing questions, treatment options and questions, and refills on prescriptions Pre Qualifier Lead
Health Insurance King - Irving, TX
August 2022 to October 2022
Make outbound calls to customer's who submit requests on line for insurance quotes. Auto Claims Specialist
Allstate Insurance - Irving, TX
March 2022 to June 2022
Inbound calls from customers checking on their claims; assisting with payments; working outbound email que.
Customer Service Representative
American Airlines - Fort Worth, TX
October 2021 to March 2022
Inbound/outbound call center; creating flight reservations per customer request. Team Member
Whataburger - North Richland Hills, TX
August 2020 to October 2021
Taking customer's orders on front counter and drive thru; fry station; delivering curbside orders to customer's who place orders online; helping to maintain a clean, sanitary, and safe lobby dining experience for customers.
Shift Leader
Taco Bueno - North Richland Hills, TX
October 2019 to August 2020
Mentored team members on techniques necessary to complete job tasks. Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Crew Trainer
Chicken Express - North Richland Hills, TX
April 2015 to October 2019
Drove team success by completing food orders/ packing food order jobs quickly and accurately. Handled escalated customer complaints to provide full resolutions and promote loyalty. Upheld high standards of productivity and quality in all areas of operations. Education
High school or equivalent
Venture (Alternative) - Arlington, TX
September 1999 to October 1999
Skills
• Crew Member
• Customer Service
• Fast Food
• Food Service
• Team Member
• Cash Handling
• Cooking
• Food Preparation
• Food Safety
• POS
• Packaging
• Food Handling
• Kitchen Experience
• Meal Preparation
• Busser
• Mentoring
• Food Production
• Serving Experience
• Cleaning Experience
• Host/Hostess
• Restaurant Experience
• Bartending
• Home Care
• Microsoft Word
• Restaurant Management
• Cashiering
• Dietary Aide Experience
• Dietary Department Experience
• Kitchen Management Experience
• English
• Upselling
• Caregiving
• Retail Sales
• Leadership
• Call center
Certifications and Licenses
Food Handler Certification
TABC Certified
Assessments
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient March 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Completed
March 2020
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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