Customer Service Leasing Associate
Resume:
Micheline Dundas Henderson, NV
360-***-**** ***************@*****.***
About me:
I am an energetic professional seeking employment with a customer service oriented, team-driven company. I am seeking employment that will allow me the opportunity to grow, while working in a professional and fun environment. I hold exceptional customer service skills and possess a strong work ethic. I adapt to new systems quickly and prioritize to meet deadlines on a consistent schedule. I truly enjoy working with people and believe customer service is number one! I would like to share my business successes with you and your company. Education/Training:
• Microsoft Outlook, Excel, Word, & Power Point
• Yardi, MRI, One Site, Onsite, LRO, Yield Star, Blue Moon, RealPage & Lead2Lease
• 100% Mystery Phone Calls & Shop Site Visits - Holland Partner Group
• Elite Club Member - Holland Partner Group
• Hilton Hotels Sales College / Gold Seal Certificate Recent Positions Held:
2020-2022 Holland Partner Group – Senior Property Manager (354 Units/Renovation)
• Manage all phases of community operations under the direction of the Regional Manager.
• Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
• Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property, both in the administrative office as well as the maintenance department.
• Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
• Conduct community staff meetings and safety meetings on a regular basis.
• Develop and support property budgets, marketing plans and reforecast.
• Handle all resident issues in a timely manner to ensure an exceptional customer experience.
• Oversee and support the Point of Sales process to ensure compliance with the program.
• Review and approve or reject resident applications, leases, renewals, and move-in documents.
• Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
• Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
• Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales on other income opportunities, through the Point-of-Sale Renewal program.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Manage the property relationship with the Community Operations Team.
• Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
• Always represent Holland Partner Group in a professional manner.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible. 2017-2020 Calibrate Property Management – Area Manager (750 Units) & Regional Manager (1100 Units) Oversees daily operations and teams for 10 apartment communities. Manages monthly budget goals and weekly reports to President, VP, Asset Managers and Ownership. Duties also included the preparation of annual budgets, approving weekly invoices, and monthly resident renewals while pushing the rents/added value YOY. Responsible for staff training, onboarding new hires and offboarding employees. Approving monthly payroll, annual reviews and employee coach and counseling reports for all properties. Works closely with all vendors, marketing teams and corporate office to achieve property goals.
• 2015-2017 PVGV Management - Property Manager - Pinewood Village Apartments (108 Units/Renovation)
• 2014-2015Holland Partner Group - Assistant Property Manager - Overlook at Lakemont Apartments (400 Units)
• 2012-2014 Holland Partner Group - Leasing Manager - Overlook at Lakemont Apartments (400 Units)
• 2011-2012 Holland Partner Group - Leasing Associate: Rock Creek Landing (575 Units) & SLU Lease UP (275 Units)
• 2010-2011 Village Green Property Management - Leasing Associate - Autumn Chase Apartments (400 units)
• 2005-2006 Hilton Hotels, Vancouver, WA - Corporate Business Sales Manager
• 2002-2005 Marriott Hotels, Vancouver, WA - Corporate Business Sales Manager
• 1998-2002 North Pacific Management, Vancouver WA - Corporate Office Manager References are available upon request.
Thank you for reviewing my resume. I look forward to hearing from you! Micheline Dundas
***************@*****.***
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