Office Assistant Desk Associate

Richard N. Eugene

Phone: 617-***-**** • Email: ************@*****.***

Work Experience

Actblue, Somerville, MA September 2019 – Present

Financial Operations Associate

Process an average of 90+ invoices weekly, with a high accuracy rate

Utilized QuickBooks to maintain financial records and generate financial statements, reducing processing time by 15%

Opening and organizing 70+ physical mails weekly

Sort and maintain 100+ emails in our the bills’ inbox daily

Monitor 7 corporate credit cards activities daily and update QuickBooks

Enter and process bills in QuickBooks, also by checks

Supervise, process and enter Expensify reimbursements into QuickBooks

Download and prepare financial statements for final review

Approve/export Expensify reimbursements into QuickBooks; reimburse staff

Omni Parker House Boston Hotel, Boston, MA April 2022 – November 2022

Front Desk Associate

Welcomed and checked in 200+ guests, provided exceptional customer service

Processed an average of $1,000s+ in cash, credit card, and other payment transactions per day with 100% accuracy and compliance with hotel policies and procedures

Reduced check-in time by 20% by streamlining check-in procedures and providing guests with accurate and relevant information regarding their stay

Assisted 350+ guests with room reservations, amenities and inquiries daily

Managed 500+ room inventory and making sure rooms are ready for guest arrivals

Resolved 60+ guest complaints and issues daily in a timely and professional manner

Received positive feedback from guests on a regular basis, with a 95% satisfaction rate based on guest surveys and reviews.

Harvard Business School, Boston, MA January 2019 – August 2019

IT - Finance Office Assistant

Prepared monthly financial reports, budgets and expense reports

Processed all vendor invoices in HCOM, stop/void check payments and check deposits

Created packets for account payable

Served as the first point of contact for visitors to the building, provided administrative support, and monitored the general IT Business Operations email mailbox

Support file management functions including creating and maintaining electronic and paper files and tracking contracts in Excel, SharePoint and/or other databases

JPMorgan Chase, Treasury Department, Boston, MA February 2015 – April 2018

Supervisor

Supervised and reviewed 200+ prospectuses/SAI updates quarterly from six international team members

Reviewed and prepared mutual funds’ income distributions for timely Ex-Date delivery

Monitored daily funds’ activity for prompt processing of inter-fund lending ad-hoc requests

Prepared thorough documentation for both internal and external auditing procedures

Documented procedures and training offshore sites to maximize efficiency and achieve best practices

Intern July 2014 – January 2015

Lead tester on broker commissions automation project for clients and improved efficiency by 80%

Trained team for broker commissions reviews process & roll-out of testing methods/implementation

Partnered with manager to execute department plans in order to retain client with RFP

Plus One Health Management, Boston, MA August 2012 – June 2014

Client Services

Checked-in 300+ members daily into the facility; addressed and resolved client questions or issues

Achieved monthly-set enrollment growth goals by providing excellent customer service and support

Managed high volume of daily reservations and requests from club members via phone and webmail

Harvard Business School, Boston, MA April 2008 - August 2012

Operations Office Assistant

Verified invoice expense payments for accurate and timely payments to vendors and service providers

Processed, organized, and secured HBS financials and contracts documentation for reference & retrieval

Assisted 200+ of students and faculty members with club ID’s, access keys, parking, and work orders

Education

University of Massachusetts Boston Present – May 2024

Candidate: Bachelor of Arts Degree in Finance

Bunker Hill Community College, Charlestown, MA December 2018

Recipient of Associate Degree in Liberal Arts

Financial Training, Year Up/Cambridge College, Boston, MA January 2014 – January 2015

Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional internship in Financial Operations

Language: English, Haitian Creole

Software and Systems: Microsoft Office, Word, Excel, PowerPoint, Outlook, WINS, EPPIC, Enterprise/EDA, Ole Reporting, SharePoint, GDE, Unity Workstation (Confluence), client UDT macros, Oracle and Changepoint, Harvard Financial Systems (HART, HCOM, Concur), Quickbooks, Expensify, TripAction

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