Center Representative Associate

CLOVIS FOZAO

Westerville, OH 740-***-**** ***********@*****.*** https://www.linkedin.com/in/clovis-fozao-a72a68243/

CALL CENTER REPRESENTATIVE

Passionate customer-focused, bilingual call center professional with over five years experience in high volume inbound and outbound call centers. Excellent communication and problem solving skills coupled with high attention to detail and accuracy to provide each customer with a positive experience.

CORE COMPETENCIES AND ACHIEVEMENTS

Call Center Operations.

Inbound and Outbound Call Handling.

Excellent Customer Service.

Data Entry.

Complaint Handling and Issue Resolution.

Excellent Communication Skills.

Phone Skills.

Fluent in English and French.

PROFESSIONAL EXPERIENCE

Call Center Representative April 2020 to Present Apple Technology Company

●Used excellent communication and problem solving skills to provide solution to all customers

●Quickly master finance and product knowledge to be able to offer expert advice or escalate to correct departments required

●Efficiently and accurately record customer details to ensure the companies record were kept up to date and all center agents had relevant information for additional calls

Call Center Agent October 2016 to April 2020 JMC Tool & Machine Co

●Provided 200 clients and partners with secure online access to shipment data, billing, and other information, boosting sales by 75%.

●Made 50+ outbound calls daily to customers interested in information technology education

●Consistently exceeded key performance indicator targets regarding call length, conversion rate and customer satisfaction

●Trained four new employees on sales script recitation, product knowledge, conflict resolution and data entry practices

PREVIOUS WORK EXPERIENCE

Call Center Agent GLOBAL TECHNICAL SERVICES Remote

Call Center Representative APA SERVICES Remote

TECHNICAL SUMMARY

Channel Experience

Project Delivery: Time management, Leadership, Problem solving, Critical thinking

Aptitude with Data

Tenacity

Flexibility

EDUCATION

High School Diploma, GTHS Bamenda - 2010 to 2014

CERTIFICATIONS AND TRAINING

Call Center Associate, Management and Strategy Institute

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