Information Systems Technician

GRANT SMITH

Tunnel Hill, GA 470-***-****

**************@*****.***

www.linkedin.com/in/grantwsmith2

Military Veteran and Information Technology Specialist leveraging 10 years of experience in network and database administration through Navy Marine Corps Intranet platform. Possesses exceptional written and oral communication skills, strong attention to detail, and time management skills. An acknowledged and reliable team player and leader who delivers accurate results in fast-paced, dynamic, environments, shifting to meet the ever changing needs and priorities of both internal and external clients, in accordance with local, state, federal and agency policies. Highlights of Qualifications:

Active Top Secret Clearance (SCI Eligible)

Experience in CANES, ISNS, and ADNS

Core Competencies:

Key Management Infrastructure Local Element (KMI LE) Quality Assurance

Risk Mitigation

Network Security

Database Administration

Communication System

Troubleshooting

Diagnostics

Microsoft Office Suite

EDUCATION CERTIFICATIONS:

Navy Enlisted Classification (NEC) 2791 - Information Systems Administrator (IAT II) NEC 2790 - Information Systems Technician (IAT I)

NEC 2379 - Transmission System Technician

NAVY COURSE: A-202-2100, Information Systems Technician Class Information System Technician Journeyman Communication Associates of Science (A.S.) Culinary Services - Le Cordon Bleu College of Culinary Arts Professional Experience

System Administrator 12/2022-PRESENT

Integrated Logistics 2000 LLC.-Virginia Beach, VA

Gave technical and knowledgeable support for 70 customers ensuring the ability to take on new clientele and ability for the company to continue to expand.

Ensured prompt ordering, delivery and set up of IT equipment for 8 new hires Resolved 45 trouble tickets to ensure fluidity in production for company employees Worked with the Accounting team to help save the company over $5,000 in expenditure for licenses and programs not being utilized.

Network Administrator 03/2022 – 11/2022

Priority Auto Group(PAG) – Chesapeake, VA

Provided one on one technical support for 600 clients Gave professional technical support and expertise for 25 servers throughout the PAG network of dealerships. Ensured client network stayed within compliance of local policy Resolved 75 network trouble calls allowing clients to have 100% operational capability. Set up and installed 30 new client assets for upgrade GRANT SMITH

Virginia Beach, VA 470-***-****

**************@*****.***

www.linkedin.com/in/grantwsmith2

Network System Administrator 11/2019 – 02/2022

USS STOUT (DDG 55) – Norfolk, VA

Provided one on one technical support for 250 clients Provided 20 hours of training resulting in 25 personnel being qualified in Key Management Infrastructure(KMI) Rewrote and revamped KMI program to fall within Federal guidelines and policies ensure client a passing rate for inspection.

Enured proper set up and working order of 16 KY-58M and 6 KYV-5M Gave professional technical support and expertise for 163 servers attached to the Consolidated Afloat Network and Enterprise Service(CANES)

Ensured client network stayed within compliance of local and federal policies. Resolved 145 network trouble calls allowing clients to have 100% operational capability. Installed eight network security patches ensuring minimum network downtime. Flawlessly set up 30 video and phone teleconferences for briefing for higher-up communications. Communication Technician 09/2016 – 11/2019

Surface Combat Systems Center – Wallops Island, VA Maintained and ensured proper handling of 221 pieces of cryptographic equipment. Ensured personnel were current on qualifications for four Local Elements for KMI Properly set up over 240 vital voice and data circuits during major testing which yielded a 99% circuit availability for over 30 certifications.

Upgraded software for 8 pieces of vital cryptographic equipment utilized with 11 circuits which allowed the company to be successful in 3 major events.

Successfully managed 14 personnel in properly maintaining 300 pieces of equipment crucial to client and company operations.

Network Technician 10/2012 – 05/2016

VFA 11 Naval Air Station Oceana – Virginia Beach, VA Personally interacted with and assisted 1500 clients, both in person and remotely, resolving any technical issues they had. Consistently sought out for help with rectifying any client based technical issue. Had 100% accountability all of client assets valued at over $175,000. Spearheaded embark of clients from NMCI to ISNS for 350 accounts and 784 network assets Detrimental in writing Standard Operating Procedures (SOP’s) used by clients and other senior and junior ITs for client assets on NMCI as well as ISNS and migration.

Ran and tested over 500 feet of CAT 5E cable for clients assets allowing for smooth and consistent daily operations.

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